The issue below has been confirmed.
We are currently investigating the issue and working to address them.

[Known Issue]

■Players are unable to obtain "Eden's Promise card" in the raid dungeons "Eden's Promise: Eternity" and "Eden's Promise: Eternity (Savage)."

We apologize for any inconvenience this may be causing and thank you for your understanding.

*Updated Jan. 12, 2021 9:30 a.m. (PST) / 17:30 (GMT):
The above issue has been addressed with the maintenance performed on Jan. 11, 2021 10:00 p.m. to Jan. 12, 2021 3:30 a.m. (PST) / Jan. 12, 2021 6:00 to 11:30 (GMT).
We sincerely apologize for the inconvenience caused.