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  1. #1
    Player
    EnkiNeuclistuki's Avatar
    Join Date
    Jan 2021
    Posts
    1
    Character
    Enki Neuclistuki
    World
    Ultros
    Main Class
    Paladin Lv 80

    ffxivsetup.exe Microsoft Virual C++ Runtime Error

    I was trying to install FFXIV on a new PC. However, I can't even get the setup file to run, with the error message as follows:

    Microsoft Visual C++ Runtime Library

    Runtime Error!

    Program:...SY XIV - A Realm Reborn\Tempinstaller\ffxivinstaller.exe

    Abnormal program termination


    I have tried multiple ways for troubleshooting but NONE of this has worked:

    - update windows to the latest version
    - re-download the setup exe file from the official website
    - use a different account to log in to my computer
    - updated to the latest version of Microsoft Visual C++
    - uninstalled and re-installed Microsoft Visual C++
    - disable OneDrive
    - reset the computer
    - try to start ffxivsetup.exe with no other programs running on my computer

    I now have no idea what is going on... Please help. Thank you!
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Are you able to delete the locally saved content from the ' My Documents ' Folder (My Documents > My Games > Final Fantasy XIV). ?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)