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  1. #1
    Player
    Inzoum's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    373
    Character
    Inzoum Zimia
    World
    Masamune
    Main Class
    Goldsmith Lv 90

    "Screenshot failed" message when using default screenshot folder

    This problem has occured at the same time on two different PCs I own (I've included both specs in the report). I can no longer take screenshots in the default User Documents folder, although changing to a different folder allows me to capture screenshots again. This is a recent problem, it used to work fine until a few days ago (latest patch I assume)

    Date & Time: Always since some time after 2020-12-20 (last screenshots taken), possibly December 22 update
    Frequency: Always when capturing screenshot
    World name: Masamune
    Character name: Cylia Nyhila, Inzoum Zimia, Nylina Nyhila ...
    Retainer name: N/A
    NPC name: N/A
    Monster name: N/A
    Class/Level: Any
    Party or solo: Any
    In-game time: Any
    Area and coordinates: Any
    Housing: N/A
    Steps:
    1. Game is set to use default screenshot destination folder:
    C:\Users\USER\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\screenshots
    2. Press PrintScreen key OR use the gamepad's "take screenshot" button assignment
    3. "Screenshot failed" message is displayed in red on screen and in chat log, screenshot is not written to disk

    Steps attempted to resolve the issue:
    - Verifying that the disk has sufficient space (over 250GB available, plenty enough)
    - Renaming the screenshots folder and creating a new one in its stead (doesn't work)
    - Changing the in-game screenshots destination folder to a new folder at D:\FFXIV Screenshots\ (WORKS!)
    - Verifying user permissions on the original screenshots folder, especially in comparison to the new folder that works (all is in order, doesn't work)

    On both machines I have where this problem occured,, changing the destination folder to something outside of the default location in Windows' user Documents structure worked. The destination folder was not otherwise modified in-game at any other time, it just stopped working in the last few days.


    Connection Specs
    - Type of internet connection/provider: VDSL2 100Mbps, Proximus
    - Modem maker/model number: Proximus BBox3V

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information (First affected PC) -=-=-=-=-
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Vinciane\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
    SYSTEM_MEMORY 8173.234MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16365.234MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 418.563GB SYSTEM_FREEDISC_SPACE 257.985GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 258.363GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4086.617 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5655
    SYSTEM_GRAPHICS_DRIVER_DATE 9/24/2020 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Haut-parleurs (2- Wireless Stereo Headset)
    SYSTEM_SOUND_DEVICE_ID {0021F612-E9D9-4F22-AD20-7AD2AB9A0B26}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.388
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 7/7/2020 01:00:00
    SYSTEM_SOUND MP59G (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {AC9AE062-4583-422A-9D2B-7C8D14385F61}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 6/9/2020 01:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {79942970-D37D-4212-B488-B0EC9AF9FCE8}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 01:00:00
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FB5FABEC-66B7-4A92-9BFF-8EEAF0DE27BB}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 01:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A5D55210-F39C-11EA-8001444553540000}
    SYSTEM_INPUT_NAME GXT 890 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6D7144D0-A85F-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {A5D66380-F39C-11EA-8002444553540000}
    SYSTEM_INPUT_NAME GXT 890 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A5D74DE0-F39C-11EA-8004444553540000}
    SYSTEM_INPUT_NAME GXT 890 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A5D6D8B0-F39C-11EA-8003444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A5D81130-F39C-11EA-8006444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A5D88660-F39C-11EA-8007444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FFBE9D0-468A-11EB-8001444553540000}
    SYSTEM_INPUT_NAME GXT 165 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FFCD430-468A-11EB-8002444553540000}
    SYSTEM_INPUT_NAME GXT 165 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FFD2250-468A-11EB-8003444553540000}
    SYSTEM_INPUT_NAME GXT 165 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FFD7070-468A-11EB-8004444553540000}
    SYSTEM_INPUT_NAME GXT 165 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FFDE5A0-468A-11EB-8005444553540000}
    SYSTEM_INPUT_NAME GXT 165 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9FFE33C0-468A-11EB-8006444553540000}
    SYSTEM_INPUT_NAME GXT 165 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Ecrire un nouveau sujet - Mozilla Firefox
    screenshots
    FINAL FANTASY XIV
    NordVPN
    CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Paramètres
    Calculatrice
    Calculatrice
    Microsoft Store
    Microsoft Store
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced Combat Tracker (remove only)
    Avast Free Antivirus
    Avidemux 2.6 - 64bits
    Canon Quick Menu
    Canon IJ Network Scanner Selector EX
    Canon IJ Network Tool
    Canon IJ Scan Utility
    devolo Cockpit
    Microsoft Office Enterprise 2007
    FlacSquisher 1.3.1
    Google*Chrome
    HandBrake 0.9.9.1
    Microsoft Edge
    Microsoft Edge Update
    Mozilla Thunderbird 78.5.1 (x86 fr)
    Notepad++ (32-bit x86)
    PPSSPP version 1.4.2
    qBittorrent 4.2.3
    Steam
    Crypt of the NecroDancer
    The Binding of Isaac: Rebirth
    VLC media player
    WinPcap 4.1.3
    WinSCP 4.4
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    JavaFX 2.1.1
    wtfast 4.9
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft .NET Framework 4.7.2 Targeting Pack
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 261
    Samsung Magician
    FINAL FANTASY XIV - A Realm Reborn
    Skype™ 7.40
    Microsoft ASP.NET MVC 4 Runtime
    Java Auto Updater
    ipFilterUpdater version 2014.09
    Google Update Helper
    QuickTime 7
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Open Visual Traceroute version 1.7.1
    PC Connectivity Solution
    Realtek Ethernet Controller Driver
    Microsoft Office Access MUI (English) 2007
    Update for Microsoft Office Access 2007 Help (KB963663)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office PowerPoint MUI (English) 2007
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Outlook MUI (English) 2007
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Word MUI (English) 2007
    Update for Microsoft Office Word 2007 Help (KB963665)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (French) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing (English) 2007
    Microsoft Office Enterprise 2007
    Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office OneNote 2007 (KB3191829) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB3114426) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB4018353) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596904) 32-Bit Edition
    Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011717) 32-Bit Edition
    Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4018354) 32-Bit Edition
    Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB4018355) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
    Security Update for Microsoft Office Access 2007 (KB2596614) 32-Bit Edition
    Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB3213642) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB4011715) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3115461) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Update for Microsoft Office Publisher 2007 (KB4011203) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
    Update for 2007 Microsoft Office System (KB967642)
    Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
    Security Update for Microsoft Office OneNote 2007 (KB3114456) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB3213649) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3213641) 32-Bit Edition
    Microsoft Office InfoPath MUI (English) 2007
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Shared MUI (English) 2007
    Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB3213646) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Script Editor Help (KB963671)
    Security Update for Microsoft Office 2007 suites (KB4011656) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2007
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office File Validation Add-In
    NordVPN network TAP
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    Google Update Helper
    Adobe Refresh Manager
    Adobe Reader XI (11.0.23)
    Microsoft .NET Framework 4.7.2 Targeting Pack (ENU)
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Content Manager Assistant for PlayStation(R)
    Nokia Connectivity Cable Driver
    Apple Application Support (32 bits)
    GXT 890 Keyboard Driver
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Microsoft .NET Framework 4.7.2 Developer Pack
    Asmedia ASM104x USB 3.0 Host Controller Driver
    OnScreen Control
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
    Microsoft .NET Framework 4.7.2 SDK
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    7-Zip 19.00 (x64)
    Package de pilotes Windows - Fedict SmartCard (11/30/2016 4.1.9)
    Package de pilotes Windows - Nokia pccsmcfd (08/22/2008 7.0.0.0)
    Genshin Impact
    iMazing 2.10.6.0
    Mozilla Firefox 83.0 (x64 fr)
    Mozilla Maintenance Service
    PPSSPP
    The Legend of Bum-Bo
    FTL: Faster Than Light
    20XX
    Finding Paradise
    I am Setsuna
    Into the Breach
    Killer Queen Black
    TeamSpeak 3 Client
    Vulkan Run Time Libraries 1.0.3.0
    PeerBlock 1.2 (r693)
    Microsoft .NET Framework 4.5.2 (FRA)
    Canon MG4200 series MP Drivers
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
    Update for Windows 10 for x64-based Systems (KB4023057)
    NordVPN
    iTunes
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    7-Zip 9.22 (x64 edition)
    Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
    Microsoft .NET Framework 4.5.2
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
    Microsoft Xbox 360 Accessories 1.2
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Apple Application Support (64 bits)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    iCloud
    Microsoft Silverlight
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    Panneau de configuration NVIDIA 456.55
    NVIDIA Pilote graphique 456.55
    NVIDIA GeForce Experience 3.16.0.140
    NVIDIA Logiciel système PhysX 9.19.0218
    Mises à jour NVIDIA 34.0.0.0
    NVIDIA SHIELD Streaming
    NVIDIA Pilote audio HD : 1.3.38.35
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display MessageBus
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.16.0.140
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    NordVPN network TUN
    Belgium e-ID middleware 4.3.2 (build 3551)
    Speedtest by Ookla
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702
    Apple Mobile Device Support


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00003258
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003AF4
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002BE8
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001D20
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002854
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000036E0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000D3C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002F20
    C:\Program Files (x86)\Trust\GXT 890\GXT 890 Keyboard Driver.exe 00002798
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00003254
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002954
    C:\Program Files\NordVPN\NordVPN.exe 00002EF0
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000023B4
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2011.11613.0_x64__8wekyb3d8bbwe\Cortana.exe 00000F58
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2011.16.0_x64__8wekyb3d8bbwe\Calculator.exe 00000C70
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002810
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 00002BAC
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000030DC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000299C
    C:\WINDOWS\Explorer.EXE 0000385C
    C:\WINDOWS\System32\svchost.exe 00000FF8
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000017BC
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000030CC
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002CAC
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001184
    C:\WINDOWS\system32\DllHost.exe 00001088
    C:\WINDOWS\system32\SettingSyncHost.exe 000015D0
    C:\WINDOWS\system32\backgroundTaskHost.exe 00002EE0
    C:\WINDOWS\system32\conhost.exe 0000304C
    C:\WINDOWS\system32\sihost.exe 0000325C
    C:\WINDOWS\system32\svchost.exe 00002394
    C:\WINDOWS\system32\taskhostw.exe 0000016C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001BD0
    C:\Windows\System32\CompPkgSrv.exe 0000348C
    C:\Windows\System32\GameBarPresenceWriter.exe 0000199C
    C:\Windows\System32\RuntimeBroker.exe 00002ABC
    C:\Windows\System32\SecurityHealthSystray.exe 0000160C
    C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000006A4
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00002BA4
    C:\Windows\System32\smartscreen.exe 00002398
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001A40

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



    -=-=-=-=- System Information (Second affected PC) -=-=-=-=-
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument d:\Users\User\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 07/18/14 14:52:28 Ver: V1.7B0
    SYSTEM_LANGUAGE français (Paramètres régionaux : français)
    SYSTEM_MEMORY 8136.020MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16872.480MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 418.317GB SYSTEM_FREEDISC_SPACE 299.812GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 865.209GB
    SYSTEM_STORAGE O:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.755GB SYSTEM_FREEDISC_SPACE 423.268GB
    SYSTEM_STORAGE P:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.755GB SYSTEM_FREEDISC_SPACE 360.659GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.625 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4068.010 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
    SYSTEM_GRAPHICS_DRIVER_DATE 7/24/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {39090533-959A-439A-A788-72C23B5D7670}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8451
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 5/22/2018 01:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CDC72B40-4343-11E5-8001444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Courrier entrant - Dossiers unifiés - Mozilla Thunderbird
    FINAL FANTASY XIV
    screenshots
    Merry Christmas.png - Paint
    greetings card 2020.psd @ 66,7% (Titan, RGB/8)
    Photos
    ffxiv_08152020_193842_909.png ‎- Photos
    Photos
    #general - Discord
    Microsoft Text Input Application
    Photos
    Photos
    Facebook - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Flash Player 32 NPAPI
    Audacity 2.4.2
    Avast Antivirus Gratuit
    Canon IJ Network Scanner Selector EX
    Canon IJ Network Tool
    Canon IJ Scan Utility
    CL-Eye Driver
    devolo Cockpit
    Microsoft Office Enterprise 2007
    Google Chrome
    ImgBurn
    Samsung Kies
    Microsoft Edge
    Microsoft Edge Update
    Mozilla Thunderbird 78.6.0 (x86 fr)
    NordVPN
    Notepad++
    PuTTY release 0.65
    qBittorrent 3.2.3
    Windows Live
    WinSCP 5.13.6
    Windows Live UX Platform
    Windows Live Writer Resources
    PxMergeModule
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Junk Mail filter update
    Microsoft_VC80_ATL_x86
    NordVPN
    wtfast 4.8
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Windows Live Photo Common
    Samsung Magician
    FINAL FANTASY XIV - A Realm Reborn
    Windows Live UX Platform Language Pack
    Photo Common
    Skype™ 7.40
    TP-LINK TL-WN725N_TL-WN723N Pilote
    Microsoft ASP.NET MVC 4 Runtime
    Windows Live Communications Platform
    Adobe AIR
    Java Auto Updater
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    Microsoft_VC90_MFC_x86
    Windows Live Installer
    eaZyLink
    Windows Live Writer
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Samsung Kies
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    VGA Boost
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    MSVCRT
    MSVCRT110
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Microsoft Office Access MUI (English) 2007
    Update for Microsoft Office Access 2007 Help (KB963663)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office PowerPoint MUI (English) 2007
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Outlook MUI (English) 2007
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Word MUI (English) 2007
    Update for Microsoft Office Word 2007 Help (KB963665)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (French) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing (English) 2007
    Microsoft Office Enterprise 2007
    Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office OneNote 2007 (KB3191829) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB3114426) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB4018353) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596904) 32-Bit Edition
    Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011717) 32-Bit Edition
    Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4018354) 32-Bit Edition
    Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB4018355) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
    Security Update for Microsoft Office Access 2007 (KB2596614) 32-Bit Edition
    Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB3213642) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB4011715) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3115461) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Update for Microsoft Office Publisher 2007 (KB4011203) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
    Update for 2007 Microsoft Office System (KB967642)
    Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
    Security Update for Microsoft Office OneNote 2007 (KB3114456) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB3213649) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3213641) 32-Bit Edition
    Microsoft Office InfoPath MUI (English) 2007
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Shared MUI (English) 2007
    Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB3213646) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Script Editor Help (KB963671)
    Security Update for Microsoft Office 2007 suites (KB4011656) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2007
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office File Validation Add-In
    Windows Live Mail
    Microsoft_VC80_CRT_x86
    NordVPN network TAP
    Apple Software Update
    PDF Settings CS5
    Adobe Refresh Manager
    Adobe Acrobat X Pro - English, Français, Deutsch
    Adobe Acrobat Reader DC - Français
    Windows Live PIMT Platform
    Microsoft_VC90_MFCLOC_x86
    Windows Live Mail
    Windows Live
    Apple Application Support (32 bits)
    Windows Live SOXE
    MSVCRT_amd64
    Windows Live SOXE Definitions
    Microsoft_VC80_MFC_x86
    Logiciel pour périphérique à chipset Intel®
    Adobe Creative Suite 5.5 Master Collection
    Assistant Mise à niveau de Windows 10
    Microsoft_VC80_MFCLOC_x86
    D3DX10
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Package de pilotes Windows - Fedict SmartCard (08/08/2015 4.1.5)
    Macrium Reflect Workstation Edition
    Centre Souris et Claviers Microsoft
    Mozilla Firefox 79.0 (x64 fr)
    Mozilla Maintenance Service
    VLC media player
    Canon MG4200 series MP Drivers
    Update for Windows 10 for x64-based Systems (KB4023057)
    Intel® Trusted Connect Service Client
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft_VC80_MFCLOC_x86_x64
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    7-Zip 9.20 (x64 edition)
    Centre Souris et Claviers Microsoft
    Windows Live MIME IFilter
    Java 8 Update 241 (64-bit)
    Intel(R) Smart Connect Technology
    Intel(R) Management Engine Components
    Microsoft_VC80_CRT_x86_x64
    Intel(R) ME UninstallLegacy
    Bonjour
    iTunes
    Macrium Reflect Workstation Edition
    Apple Application Support (64 bits)
    NordVPN network TUN
    CDBurnerXP
    Microsoft_VC90_ATL_x86_x64
    iCloud
    Microsoft Silverlight
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft_VC90_MFCLOC_x86_x64
    Microsoft_VC80_ATL_x86_x64
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft_VC90_CRT_x86_x64
    Microsoft Application Error Reporting
    Intel(R) Chipset Device Software
    Microsoft_VC90_MFC_x86_x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    Panneau de configuration NVIDIA 432.00
    NVIDIA GeForce Experience 3.16.0.122
    NVIDIA Pilote du contrôleur 3D Vision 390.41
    NVIDIA Optimus Update 34.0.0.0
    NVIDIA Logiciel système PhysX 9.18.0907
    Mises à jour NVIDIA 34.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA Pilote audio HD : 1.3.38.16
    NVIDIA Install Application
    NVIDIA Son virtuel Miracast 355.60
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.16.0.122
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Microsoft_VC80_MFC_x86_x64
    Samsung USB Driver for Mobile Phones
    Belgium e-ID middleware 4.4.4 (build 3838)
    MSVCRT110_amd64
    Apple Mobile Device Support


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 00000DB0
    C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe 00003918
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe 00003698
    C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00003B68
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002428
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000029C0
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002B38
    C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe 00001D04
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002F70
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000E20
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003768
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 000032E4
    C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe 00003740
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002700
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003920
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2011.11613.0_x64__8wekyb3d8bbwe\Cortana.exe 00002E1C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002CF8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028C8
    C:\Users\User\AppData\Local\Discord\app-0.0.309\Discord.exe 00003988
    C:\Users\User\AppData\Local\Microsoft\OneDrive\20.201.1005.0009\FileCoAuth.exe 00001FA0
    C:\Users\User\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000176C
    C:\WINDOWS\Explorer.EXE 000026CC
    C:\WINDOWS\System32\svchost.exe 00003FA4
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003468
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002488
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E18
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001888
    C:\WINDOWS\system32\DllHost.exe 00002560
    C:\WINDOWS\system32\SettingSyncHost.exe 0000170C
    C:\WINDOWS\system32\mspaint.exe 00001B0C
    C:\WINDOWS\system32\sihost.exe 00000FEC
    C:\WINDOWS\system32\svchost.exe 00002EC8
    C:\WINDOWS\system32\taskhostw.exe 00000E34
    C:\Windows\System32\GameBarPresenceWriter.exe 00002AF0
    C:\Windows\System32\RuntimeBroker.exe 00001768
    C:\Windows\System32\SecurityHealthSystray.exe 00003F30
    C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000023F0
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00001C74
    C:\Windows\System32\smartscreen.exe 00003208
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000A90
    c:\program files\macrium\common\reflectmonitor.exe 00000F9C
    c:\program files\macrium\common\reflectui.exe 00000990
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Laptop Model Name: N/A
    Laptop Model Number: N/A

    Gamepad Manufacturer: both PS4 Dualshock 3 and Xbox One controllers
    Gamepad Model Name: Sony / Microsoft
    Gamepad Part Number:

    Browser Information
    - Name and version of the browser currently in-use: Firefox 83.0
    - Internet Explorer Version: no idea whatsoever

    ------------------------------------------------------
    (2)
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  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    I apologize for the delay in our response to your concern. If still experiencing this issue, could you try the following:

    -Run game as administrator by right clicking the game icon and select 'Run as Administrator'

    - Right-click the 'FINAL FANTASY XIV' folder located in ' My Games' and open the folder' and open the folder properties. Uncheck the box marked 'Read Only'. Apply the changes.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)