Quote Originally Posted by EmoriNova View Post
Update: It works for me now! SUCCESS!

1. I went into my antivirus program an added all my FFXIV files and apps as Trusted Apps to exclude from shields/scans. I also made the game files Exceptions as described above by Huntress. This did NOT work.
2. I went to my various protection settings and one-by-one turned off all my shields, then on again to see which one it was. I would test taking a screenshot after taking down one shield at a time (Core shields for malware, Remote Access shield, Firewall, Ransomware shield).
3. Ultimately none of them affected it EXCEPT "Ransomware Shield." When I turned this off suddenly screenshots would save.
4. I went into detailed settings and it says "Stop ransomware and untrusted apps from changing, deleting or holding your personal folders or files hostage." In these settings there was an option to "stop protecting my Documents folder." (Documents is where my "My Games" and FFXIV files are saved. I removed My Documents from this shield list and the screenshots worked again.
5. After doing this, I then went and moved all my documents from my documents folder to a different folder to be sure everything was still protected except the game.

This same issue was happening with my roommate and when he followed this fix it started working for him again too. Hopefully this is helpful to others!
Thank you <3 this worked!