Screenshot failed

[Addy]

Same thing happened to me today, I wanted to get some pictures in wearing starlight clothing and it kept saying screenshot failed. My folder isn't full and am not out of room on my pc. It was working before the update, I hope they see this and get it fixed soon.

Update: Seemed the update did something to make my anti-virus block it. I ended up making the game folder and the screenshot folder exceptions which seemed to have fixed the problem, I am able to screenshot again.

How exactly did you do that? I tried to make my files exceptions, but it is still failing for me.

[Huntress]

A good way to test if it is your anti-virus causing the issue is go in game then turn off anti-virus (only temp turn off so don't worry) and wait a min or two then try to take a picture, if it goes through then you know for sure the anti-virus is blocking it without telling you it's blocking, mine didn't tell me at all it was doing that.

Anti-virus Exception:
What I did is I went into my anti-virus and went to exceptions. I browsed to the game folder which for me is found, C: drive under program files x86 SquareEnix then went into the ff14 folder, there I saw a folder called "game" I made the whole game folder an exception. After I set that I went to my documents folder and set the whole folder, which for me is called, final fantasy xiv a realm reborn, and I set that as an exception. Doing both of those worked for me. I did try just putting "ffxiv_dx11.exe" and ffxiv.exe as exceptions first before doing anything else but it didn't work, which is why I just made fully both folders exceptions.

Also keep trying to take pictures when you add a file to exception list, that way you can kinda pin-point which folder work once you did it.

If none of that works, keep trying to add any ff14 folders you think might be blocked to your exception list, hopefully that will work.