Screenshot failed

[AncrathBrews]

Update: Seemed the update did something to make my anti-virus block it. I ended up making the game folder and the screenshot folder exceptions which seemed to have fixed the problem, I am able to screenshot again.

This matches what I've found. The most recent patch seems to have changed something without how screenshots are taken/created and antivirus does not like it. I had to set the "ffxiv_dx11.exe" file to be allowed by my antivirus.

[Zikio]

Update: Seemed the update did something to make my anti-virus block it. I ended up making the game folder and the screenshot folder exceptions which seemed to have fixed the problem, I am able to screenshot again.

Can confirm, made an exemption for the .exe (not the launcher) and screenshots are properly functioning again.

[EmoriNova]

Update: It works for me now! SUCCESS!

1. I went into my antivirus program an added all my FFXIV files and apps as Trusted Apps to exclude from shields/scans. I also made the game files Exceptions as described above by Huntress. This did NOT work.
2. I went to my various protection settings and one-by-one turned off all my shields, then on again to see which one it was. I would test taking a screenshot after taking down one shield at a time (Core shields for malware, Remote Access shield, Firewall, Ransomware shield).
3. Ultimately none of them affected it EXCEPT "Ransomware Shield." When I turned this off suddenly screenshots would save.
4. I went into detailed settings and it says "Stop ransomware and untrusted apps from changing, deleting or holding your personal folders or files hostage." In these settings there was an option to "stop protecting my Documents folder." (Documents is where my "My Games" and FFXIV files are saved. I removed My Documents from this shield list and the screenshots worked again.
5. After doing this, I then went and moved all my documents from my documents folder to a different folder to be sure everything was still protected except the game.

This same issue was happening with my roommate and when he followed this fix it started working for him again too. Hopefully this is helpful to others!

[Huntress]

Thanks for putting out what you did to get it to work. My anti-virus doesn't have layers of shields, just one setting where I can add exceptions but I know some people who do and I had no idea what they need to do for it, now I can just point them to this. If anyone else finds ways pass their anti-virus to get their screenshots to work again, post here, seems like different anti-virus programs are for some reason blocking this for whatever reason.

[Addy]

Sweet, I'll try this when I get home since it seems you and I might have the same virus program.

[Addy]

Update: It works for me now! SUCCESS!

1. I went into my antivirus program an added all my FFXIV files and apps as Trusted Apps to exclude from shields/scans. I also made the game files Exceptions as described above by Huntress. This did NOT work.
2. I went to my various protection settings and one-by-one turned off all my shields, then on again to see which one it was. I would test taking a screenshot after taking down one shield at a time (Core shields for malware, Remote Access shield, Firewall, Ransomware shield).
3. Ultimately none of them affected it EXCEPT "Ransomware Shield." When I turned this off suddenly screenshots would save.
4. I went into detailed settings and it says "Stop ransomware and untrusted apps from changing, deleting or holding your personal folders or files hostage." In these settings there was an option to "stop protecting my Documents folder." (Documents is where my "My Games" and FFXIV files are saved. I removed My Documents from this shield list and the screenshots worked again.
5. After doing this, I then went and moved all my documents from my documents folder to a different folder to be sure everything was still protected except the game.

This same issue was happening with my roommate and when he followed this fix it started working for him again too. Hopefully this is helpful to others!

Thank you <3 this worked!

[Warkupo]

Update: It works for me now! SUCCESS!

1. I went into my antivirus program an added all my FFXIV files and apps as Trusted Apps to exclude from shields/scans. I also made the game files Exceptions as described above by Huntress. This did NOT work.
2. I went to my various protection settings and one-by-one turned off all my shields, then on again to see which one it was. I would test taking a screenshot after taking down one shield at a time (Core shields for malware, Remote Access shield, Firewall, Ransomware shield).
3. Ultimately none of them affected it EXCEPT "Ransomware Shield." When I turned this off suddenly screenshots would save.
4. I went into detailed settings and it says "Stop ransomware and untrusted apps from changing, deleting or holding your personal folders or files hostage." In these settings there was an option to "stop protecting my Documents folder." (Documents is where my "My Games" and FFXIV files are saved. I removed My Documents from this shield list and the screenshots worked again.
5. After doing this, I then went and moved all my documents from my documents folder to a different folder to be sure everything was still protected except the game.

This same issue was happening with my roommate and when he followed this fix it started working for him again too. Hopefully this is helpful to others!

Worked for me as well, thanks!

[OneIlmPunch]

I had this problem as well, don't forget if you have the game running while making the exceptions in your antivirus you'll probably need to restart FFXIV before it'll work. I was going nuts because I did everything right but it still wouldn't let me take screenshots. Relaunching the game fixed it though, I'm such a dummy!