Can't log in on new computer

[Txbunny]

I just got this new laptop yesterday, downloaded the game, and when I went to launch it, I get an error, but I can't read it as it's in Japanese. The game won't launch, at all. I've never had this problem before. What should I do?

[Txbunny]

I was finally able to get to the log in screen, but now when I click on a character, it says it has encountered an unexpected error. I'm at a loss at what to do.

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.