Lag & Disconnects Since Maintenance On 10NOV2020

[Zhalar]

I posted in another thread about this, and my problem wasn't addressed and the thread was closed simply because the OP seemed to have their problem fixed. No answers for myself or apparently the rest of us who posted in the thread. Not a very good resolution to the issue for all of us.

I've been experiencing intermittent lag and disconnects since maintenance/patch on Tuesday, 10NOV2020. No, it's not my ISP. Nothing about my ISP has changed.

So, once again, here's a tracert. Perhaps this time since I'm the OP of a thread, I can get an answer and some technical support? And if other people are posting here, maybe take some time to address their concerns as well?

Tracing route to 204.2.229.98 over a maximum of 30 hops

[Redacted for privacy.]

3 5 ms 4 ms 4 ms 99.176.76.234
4 4 ms 4 ms 4 ms 99.15.141.86
5 6 ms 5 ms 9 ms 12.83.106.9
6 19 ms 22 ms 20 ms 12.122.29.186
7 18 ms 22 ms 22 ms 12.122.141.233
8 16 ms 16 ms 16 ms 192.205.36.158
9 21 ms 20 ms 20 ms ae-16.r22.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
10 34 ms 31 ms 33 ms ae-4.r25.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 * * * Request timed out.
12 69 ms 73 ms 72 ms ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
13 74 ms 74 ms 73 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 73 ms 73 ms 74 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
15 74 ms 74 ms 73 ms 204.2.229.234
16 74 ms 74 ms 74 ms 204.2.229.98

Trace complete.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does the lag and disconnection occur at random or a specific location in game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zhalar]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does the lag and disconnection occur at random or a specific location in game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

At random. Some days are fine, other days are miserable. But it all started after maintenance on 10NOV2020. Never had an issue (other than the couple of DDoS attacks on FFXIV) before.

[Zhalar]

Today is a day of miserable lag and disconnects from Final Fantasy XIV.

Tracing route to 204.2.229.98 over a maximum of 30 hops

[Redacted for privacy.]

3 5 ms 5 ms 5 ms 99.176.76.234
4 5 ms 6 ms 5 ms 99.15.141.86
5 8 ms 6 ms 9 ms 12.83.106.9
6 24 ms 22 ms 21 ms 12.122.29.186
7 24 ms 21 ms 24 ms 12.122.141.233
8 16 ms 17 ms 17 ms 192.205.36.158
9 21 ms 20 ms 21 ms ae-16.r22.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
10 32 ms 35 ms 37 ms ae-4.r25.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * 183 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 * * 189 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
15 187 ms * 201 ms 204.2.229.234
16 198 ms 189 ms * 204.2.229.98
17 199 ms 187 ms 190 ms 204.2.229.98

Trace complete.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.