REFUND Option for tome gear

[Lostar]

Guys. I have an overactive mouse that works against me-- Logitech G600 are hyper sensitive to pressure so accidental clicks occur here and there.

I was running a low grade fever so, yeah.. I was medicated and also wasn't wearing my glasses.. sure.. all of these are ME problems for this instance but I don't think I'm so special that I'm the only one who hasn't ran into this. I'm sure there has been plenty of frustrated accidental purchases.. especially back when I was running through Heavensward and getting accustomed to how to upgrade gear.. gotta buy the RIGHT reagent for the right piece otherwise that's wasted but it's not nearly as frustrating when I'm trying to keep up with current for your static and I make such a grosse mistake that should be redeemable with a simple refund feature that is non negotiable if you did anything to spiritbond it to yourself.

Just confirming - when you select to buy an item from the tome vendor, it brings up a confirmation box saying "exchange XXX Allagan tomestones for an [item]?" so you cannot simply click the wrong thing in the list and instantly purchase it.

Maybe if you double-clicked it and the "OK" button popped up directly under your cursor, you could accidentally buy it, but in any other case you have that confirmation and it's up to you to read it.

And? Yes, many of us are aware of the processes but mistakes can happen for various reasons so what exactly do you feel you are adding here?

Here, fixed it for you.

That sounds like a you problem. Also, there is a refund option. It's called desynthesis. Instead of getting tomestones back, you get gil back from selling the item you got from desynthesis.

I'm kinda frustrated with the number of people that are so socially inept that they feel the need to come into a thread where they really have no strong opinion just to shoot down my idea that is fairly benign. I get that forums are a place for public conversation but you are adding zero substance to the discourse. So, please reconsider the intention of your posts and set a trend of making an environment where ideas can be shared with only constructive conflict... not this sorta pathetic behavior.

[ItMe]

Guys. I have an overactive mouse that works against me-- Logitech G600 are hyper sensitive to pressure so accidental clicks occur here and there.

I was running a low grade fever so, yeah.. I was medicated and also wasn't wearing my glasses.. sure.. all of these are ME problems for this instance but I don't think I'm so special that I'm the only one who hasn't ran into this.

I wish this forum had a strikethrough function because you can just cross all this off right here.
You don't need any of this shit. You don't need to defend your request. Your request is good and valid on it's own.

Like I mentioned before, this is a request we see about every raid tier. This is something the community has found consistently annoying and I'm pretty surprised that SQEX hasn't added this simply QoL change yet.
You're 100% right. If some of these items can take weeks of grinding to get, what's the harm in having a little "oops button?"

[QooEr]

even if it wasn't a common problem it wouldn't invalidate OPs request. i dont know why people saying "its a you problrm" is supposed to be a retort when its a problem that could happen to anyone for any reason

any system with a currency should have a refund option. vendors already have a buyback function, and the game's spiritbond mechanic already checks if an item has been used in combat already. its an easy QoL feature to implement because it can be done with already existing systems and UI elements

[Mavrias]

Use your one time item restoration if it means so much to you. I know you don't like hearing this, but it really was your own carelessness that did it, and I'd really rather have dev resources go into other things rather than fixing players mistakes that translate into a week's worth of tomes.

[Duskane]

tbf could have a refund system
could also tie it in with spirit bond so system is not abused
i dont really see a issue but only for gear not materials,orch scrolls etc etc

[Nezerius]

It always surprises me when players are against a QoL change like this, one that wouldn't have any downsides to it at all.

[Ftail]

I'm kinda frustrated with the number of people that are so socially inept that they feel the need to come into a thread where they really have no strong opinion just to shoot down my idea that is fairly benign. I get that forums are a place for public conversation but you are adding zero substance to the discourse. So, please reconsider the intention of your posts and set a trend of making an environment where ideas can be shared with only constructive conflict... not this sorta pathetic behavior.

People like to praise this community for it’s friendliness, but then I come into the forums and see posts like the ones who replied to you. It just goes to show you no matter what game you play people will always act like this, it’s disheartening to say the least.

[Liam_Harper]

That sounds like a you problem. Also, there is a refund option. It's called desynthesis. Instead of getting tomestones back, you get gil back from selling the item you got from desynthesis.

I don't get this community sometimes. Other games have a refund window, where you can sell accidental purchases to return your currency. It works fine. It's a simple QoL feature that could quite possibly be added and like many other QoL features, we argue against having it?

FF14 is the only community I've seen that fights against QoL. It's strange.

[Jojoya]

While I don't have any issue with a short period (meaning 5-10 minutes) for refunds if the gear hasn't been used, there are some potential problems depending on how the refund system was designed.

We get a lot of tomestone gear back from quick ventures. How will the game be able to tell what was purchased and what was obtained through a quick venture? Certainly we shouldn't be allowed the refund if it's something we didn't buy.

Leaving a zone erases the record of what we sold to a merchant so we are no longer able to buyback those items. Would it also erase the purchase record so the refund can only be requested before leaving the zone? I would imagine most players probably have moved on before they realize the mistake was made.

A few people suggest not being able to get a refund if there is spiritbond on the item.

Equipping an item and entering combat doesn't always generate spiritbond. I've got several pieces of Augmented Crystarium gear across my various characters that shows 0 spiritbond because they've done no max level content other than hunt trains with that gear. Depending on how long the refund period is (assuming there would be one beyond a "no spiritbond" requirement), what's to stop someone from buying the gear, blowing through some content designed for lower ilevels with it then getting a refund?

Using an item as the source appearance for a glamour or placing it into the glamour dresser and adding the appearance to a glamour plate doesn't generate spiritbond, either. What's to stop people from buying an item just to get the appearance for a glamour then getting a refund for the item?

SE would need to have ways to stop players from exploiting the system for temporary use of items before getting a refund and I'm not certain current game code is up to the task.

As for the issue of the game asking you to confirm purchase of the item, I don't know about anyone else but we're asked to confirm things so many times that half the time I blank out the query and just hit yes out of habit. Considering how many items have very similar names (sometimes only the suffix is different), it's still very easy to make a mistake and buy the wrong item.

If SE doesn't see the need for a refund system, I would at least recommend an update to the UI to make it much clearer what is being purchased. Display the item name in larger type, show the item icon, list the abbreviations for the jobs able to equip the item in green if the player is currently using one of those jobs or in red if they aren't, then ask "Is this the item you wish to purchase?"

[ItMe]

While I don't have any issue with a short period (meaning 5-10 minutes) for refunds if the gear hasn't been used, there are some potential problems depending on how the refund system was designed.

We get a lot of tomestone gear back from quick ventures. How will the game be able to tell what was purchased and what was obtained through a quick venture? Certainly we shouldn't be allowed the refund if it's something we didn't buy.

Only allow refunds for the newest tier tomestone things. You can't get those from retainers, and those are the ones people feel they need an oops button for.

Leaving a zone erases the record of what we sold to a merchant so we are no longer able to buyback those items. Would it also erase the purchase record so the refund can only be requested before leaving the zone? I would imagine most players probably have moved on before they realize the mistake was made.

I actually get the opposite impression.
After getting a piece people wanna equip it and put materia into it and that's generally when they find out they made a mistake.
Either way, if they leave the zone and can't get a refund that's too bad, but at least having the oops button available while at the counter would still be an improvement.

A few people suggest not being able to get a refund if there is spiritbond on the item.

Equipping an item and entering combat doesn't always generate spiritbond. I've got several pieces of Augmented Crystarium gear across my various characters that shows 0 spiritbond because they've done no max level content other than hunt trains with that gear. Depending on how long the refund period is (assuming there would be one beyond a "no spiritbond" requirement), what's to stop someone from buying the gear, blowing through some content designed for lower ilevels with it then getting a refund?

Using an item as the source appearance for a glamour or placing it into the glamour dresser and adding the appearance to a glamour plate doesn't generate spiritbond, either. What's to stop people from buying an item just to get the appearance for a glamour then getting a refund for the item?

SE would need to have ways to stop players from exploiting the system for temporary use of items before getting a refund and I'm not certain current game code is up to the task.

SE could just adjust how spirit bonding works, if that's even related to how they would make the refund system.



You raise many interesting points Jojoya.