DirectX11 Error Crash

[Cecinya]

I keep just at random intervals getting the game crashing with this error message.



Every time before this crash occurs it disconnects all of my peripherals for a moment and then crashes when they reconnect.

This is my system information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\hotdo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 2.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32717.082MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37581.082MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.132GB SYSTEM_FREEDISC_SPACE 111.890GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.354GB SYSTEM_FREEDISC_SPACE 29.209GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.541 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.541 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_90685a092bcf58c7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {7448AFD2-A368-47E9-AE3F-F337B1AFD008}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {02C8BB27-7A3A-449E-B410-AD07387AB29C}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_SOUND ASUS VP228 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {077E426C-A5E1-4F85-943E-D3DC548A9A91}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_SOUND GF276 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {67C9C81E-85BC-4BE3-A0B6-A2B81569363B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B0B8E489-73C0-412B-9DAF-E47A5583DAB8}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A70B5610-D1E7-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A70E3C40-D1E7-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7112270-D1E7-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF499100-C2B2-11EA-8002444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1395920-BEC6-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C4EDC3E0-BEC6-11EA-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C4EDC3E0-BEC6-11EA-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C4EDC3E0-BEC6-11EA-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53721BC0-BE36-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {537BB8B0-BE36-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {537BB8B0-BE36-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {537BB8B0-BE36-11EA-800A444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {602F9850-BEC8-11EA-800B444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C4EDC3E0-BEC6-11EA-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1398030-BEC6-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1398030-BEC6-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread – Mozilla Firefox
Discord
LackeyCCG
Microsoft Text Input Application
Settings
Settings
Films & TV
Films & TV
Steam
FINAL FANTASY XIV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Adobe After Effects 2020
Adobe Media Encoder 2020
Adobe Character Animator 2020
Adobe Animate 2020
Adobe Illustrator 2020
Microsoft Edge
Microsoft Edge Update
OBS Studio
Adobe Photoshop 2020
Adobe Premiere Pro 2020
ProtonVPN
Razer Synapse
Steam
Uplay
Tom Clancy's Rainbow Six Siege
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Java 8 Update 261
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
ProtonVPN
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Gyazo 4.1.2.0
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Adobe Refresh Manager
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Wii U USB GCN adapter version 3.2.1
ProtonVPNTap
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Intel(R) C++ Redistributables on Intel(R) 64
Slippi Launcher 1.5.1
AMD Ryzen Master
Maxon Cinema 4D 22
Mozilla Firefox 78.0.1 (x64 en-CA)
Mozilla Maintenance Service
NGU IDLE
Starbound
Tabletop Simulator
Hatred
Elite Dangerous
Starbound - Unstable
Rivals of Aether
What Remains of Edith Finch
Wargroove
Return of the Obra Dinn
Catherine Classic
one night, hot springs
Among Us
Wacom Tablet
AMD Ryzen Master
MuseScore 3
Microsoft Update Health Tools
MTG Arena
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Tiled
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
NVIDIA Ansel
NVIDIA Graphics Driver 432.00
NVIDIA Install Application
paint.net
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Gyazo\GyStation.exe 00000C90
C:\Program Files (x86)\Proton Technologies\ProtonVPN\ProtonVPN.exe 00002FE8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000814
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002928
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00004540
C:\Program Files (x86)\Steam\Steam.exe 00001ECC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003BA8
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00000E70
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002AE4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 00002708
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000014AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001B74
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004A04
C:\Users\hotdo\AppData\Local\Discord\app-0.0.309\Discord.exe 000042B4
C:\Users\hotdo\AppData\Local\Mozilla Firefox\firefox.exe 0000277C
C:\Users\hotdo\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003DCC
C:\Windows\Explorer.EXE 0000300C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003620
C:\Windows\System32\CompPkgSrv.exe 000020B8
C:\Windows\System32\GameBarPresenceWriter.exe 00000940
C:\Windows\System32\RuntimeBroker.exe 00003700
C:\Windows\System32\smartscreen.exe 00005738
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004C7C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000027E0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018AC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003DF0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001BB8
C:\Windows\system32\ApplicationFrameHost.exe 000035C8
C:\Windows\system32\DllHost.exe 0000198C
C:\Windows\system32\SettingSyncHost.exe 00000C3C
C:\Windows\system32\sihost.exe 00003150
C:\Windows\system32\svchost.exe 0000174C
C:\Windows\system32\taskhostw.exe 00005544



I have looked into this issue and haven't been able to find any solutions to the problem.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

What have you tried so far to alleviate the issue? Were any updates or changes made to the PC around the time of the crashing?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Cecinya]

I have tried limiting the frame rate as I saw things about that potentially causing a crash with dx11.

There haven't been any updates or changes to my PC that could have been the cause as it has just been occurring at random points for the past couple months, usually several times a day when it does happen.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Cecinya]

None of those steps have been of any help either.

[Dynratygus]

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling and reinstalling the game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums