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  1. #1
    Player
    Tiniest_Breakfast's Avatar
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    Jul 2020
    Location
    Ishgard
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    Character
    Etoile Vasilios
    World
    Exodus
    Main Class
    Astrologian Lv 90

    Audio no longer plays at all

    As of 12/12/2020, after an update on my Windows computer, my audio on FFXIV no longer plays. It is just FFXIV with this issue.

    I am on PC and I have tried numerous ways to get the audio back, from:

    -Changing my Borderless Windowed game to Windowed>Closing the game>Opening game>Going to Fullscreen mode
    -Rolling back the Windows Update that happened on 12/12/2020 for my computer
    -Updating the audio drivers
    -Disabling and re-enabling my default output device within Windows Settings
    -Quitting the game and re-logging
    -Re-installing FFXIV
    -Turning off and turning on Master Volume (In an act of desperation)

    Editing to add, as of 12/15/2020, these methods did not work:
    -Reinstalling Realtek HD Drivers
    -Reinstalling my mother board's drivers
    -Changing headphone jacks
    -Using a different headset and earbuds

    On both the Windows Audio Mixer and Advanced Sound Settings, FFXIV is set at 100 in volume and set to output on my default device, Realtek HD Audio but there is still no audio. I'm running out of things to try. All my audio drivers are up-to-date, and it's only FFXIV, no other games have no audio, so I'm wondering what happened and how to fix it. Please, send help.

    Updating to add:
    The Volume mixer shows that Final Fantasy XIV is playing audio. But there is no audio outputted to my headphones. Or on any headphones I tried.
    (0)
    Last edited by Tiniest_Breakfast; 12-16-2020 at 10:27 AM. Reason: Attempted more hotfixes. None worked.

  2. #2
    Moderator Dynratygus's Avatar
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    Oct 2018
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    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Doe the error occur if headphones are plugged into the PC? Additionally wee any updates or changes made to the PC?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  3. #3
    Player
    Tiniest_Breakfast's Avatar
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    Jul 2020
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    Ishgard
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    Character
    Etoile Vasilios
    World
    Exodus
    Main Class
    Astrologian Lv 90
    My headphones are connected to the audio jack in the back of my PC. There was only one Window 10 update that occurred right before the sound problems have occurred. No other changes were made.

    I did roll back the Window 10 update but it did not help at all.

    All playback devices are disabled except for my main one. In the audio mixer, the Final Fantasy XIV application shows sound playing on the device, but there isn't any sound when the game is open, even if I am tabbed into the game. All options for the sound are on within Final Fantasy XIV.
    (0)

  4. #4
    Moderator
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    Jan 2020
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    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Does using a different pair of headphones resolve the issue? Is the issue only when using headphones or does this also occur when using the computer speakers? Is it possible to try a different audio jack?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  5. #5
    Player
    Tiniest_Breakfast's Avatar
    Join Date
    Jul 2020
    Location
    Ishgard
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    10
    Character
    Etoile Vasilios
    World
    Exodus
    Main Class
    Astrologian Lv 90
    I switched audio jacks and that did not work, and using a different pair of headphones does not work either.
    (0)

  6. #6
    Moderator
    Join Date
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    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Does the issue occur when using the computer speakers or only when using headphones?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  7. #7
    Player
    Tiniest_Breakfast's Avatar
    Join Date
    Jul 2020
    Location
    Ishgard
    Posts
    10
    Character
    Etoile Vasilios
    World
    Exodus
    Main Class
    Astrologian Lv 90
    I do not have speakers to test this issue on. This issue has only happened with all headphones I have tried to use.
    (0)