Missing Mats after being disconnected from Game at 100% Synthesis

[Miyu20]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

■Date & Time: Around 4PM Sunday December 13th, 2020 Japan Standard Time
■Frequency: First Time
■World name: Jenova
■Character name: Akiko Viridian
■Retainer name: N/A
■NPC name: N/A
■Monster name: N/A
■Class/Level: Weaver Level 80
■Party or solo: Party into Solo
■In-game time: Not sure
■Area and coordinates: The Crystarium X9.8 Y13.5 or .6
■Housing: N/A
■ Platform: Windows

■Steps:
1. Come back from a dungeon run with a friend getting the dreaded . blank item from Malikah's Well
2. Remained in Party and started Crafting in said spot.
3. Crafted a Lvl 78 Tabletop Hat Stand for the first time.
4. Tried to craft another Tabletop Hat Stand
5. Upon Synthesis reaching 100%, the screen did not freeze but I got a long 90002 Disconnection error
6. Log back into game Solo as party was disbanded
7. Realized that my mats and craft are both gone. I am missing the mats used to make the second Tabletop Hat Stand. Only have 1 Tabletop Hat Stand in my Inventory. Check if it is Unique Item, it is not.
8. Thank god that this is not a more important craft with more important materials.
9. Check Bug Reports and sent bug report!
*Add more steps if necessary


■Connection Specs
- Type of internet connection/provider:
So-Net Fibre Optic Wired Connection using CAT7 LAN Wired Connection
- Modem maker/model number:

Modem Manufacturer = Fujitsu Kabushiki Gaisha (Company)
Model Number: Shi-16001gou 仕16001号


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\R\Documents
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 ビット (6.2, ビルド 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 2411
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 32686.023MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34734.023MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.620GB SYSTEM_FREEDISC_SPACE 198.190GB
SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SHARP HDMI (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E6D142DD-E1E7-40A1-9B65-987F0DCB468C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0035
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 6/9/2020 00:00:00
SYSTEM_SOUND スピーカー (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {81F510A2-0758-4A6F-8D47-350567072B10}
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SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8549
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 10/2/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {ADF6E38A-15A5-476A-BE44-BD1DF4A717FB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8549
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 10/2/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {354D17C0-F30D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {354DDB10-F30D-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
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SYSTEM_INPUT {354DB400-F30D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {354EEC80-F30D-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {354EEC80-F30D-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2F7C2D0-AE24-11E9-800A444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {354EEC80-F30D-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {35510F60-F30D-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {354F1390-F30D-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
In-Game Bugs - Post New Thread - Google Chrome
FFXIV Bug Report.txt - メモ帳
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000249C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F68
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002818
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000308C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001208
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00000BC0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001CE8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002EBC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20111.125.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E18
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000C74
C:\WINDOWS\Explorer.EXE 0000025C
C:\WINDOWS\System32\rundll32.exe 00001E00
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C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002D80
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C:\WINDOWS\system32\conhost.exe 00002338
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C:\WINDOWS\system32\sihost.exe 00001D04
C:\WINDOWS\system32\svchost.exe 00002200
C:\WINDOWS\system32\taskhostw.exe 00001E2C
C:\Windows\System32\GameBarPresenceWriter.exe 000032E4
C:\Windows\System32\IME\SHARED\imebroker.exe 00000648
C:\Windows\System32\MicrosoftEdgeCP.exe 0000224C
C:\Windows\System32\RuntimeBroker.exe 00002B48
C:\Windows\System32\SecurityHealthSystray.exe 000002C0
C:\Windows\System32\smartscreen.exe 000031D0


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Iscah]

You never know for sure, but I don't think they're going to consider this a bug. Probably on the server end you dropped out before reaching 100% and it just counted as a failed craft, even if you saw it reach completion on your end.

I think they have to do it that way or people would purposely disconnect to reclaim their ingredients if a craft wasn't going well.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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