DirectX Error 11000002 issues

[Chasine]

For the past week or two, I've been getting DirectX crashes at specific times and I'm unsure why. For example, when doing the Emerald Weapon, I get the error during the interlude phase when the boss changes colors every time.

I have done several things to try to remedy this:

Reinstall Windows
Reinstall FFXIV
Update all drivers
Underclock my GPU using MSI Afterburner
Running the game in DX9 instead of 11
Running the game in both Windowed and Fullscreen
Running the game with no other applications open
Cleaned/dusted my desktop

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\erics\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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ProxyServer unspecified
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
MSI Afterburner
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store
Settings
Settings
Microsoft Text Input Application
Technical Support and 2 more pages - Personal - Microsoft​ Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2
Battle.net
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GameFirst IV
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Steam
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Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
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AMD Software
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DAEMON Tools Lite
Genshin Impact
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Elgato Game Capture HD
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
GALAX GAMER RGB
ASUS Keyboard HAL
ASUS Mouse HAL
ENE RGB HAL
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
ASUS AURA Headset Component
ASUS AURA Display Component
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Graphics Driver 460.79
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS Ai Charger\AiChargerAP.exe 00002F70
C:\Program Files (x86)\Battle.net\Battle.net.exe 00002084
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[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were any updates or changes made to the PC at the time of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Chasine]

No, at most, I was in Discord and playing the game. I've tried playing the game since then with Discord completely closed and it's still crashing. I notice as soon as the 3D GPU hits 100% it crashes now.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would also like to recommend several other troubleshooting steps:

1) Remove any custom configurations made using graphics driver-level programs
2) Remove any mods or injectors from the game or system
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Chasine]

Hey Rhaervis,

I have attempted the following per your suggestions:

1) I confirmed there is no custom configurations by my GPU
2) This is a fresh install of both Windows and FFXIV, so nothing like GShade is on this machine
3) I completed this step of disabling Fullscreen Optimizations for the DirectX11 client, no changes.
4) I attempted to play using only the mouse and keyboard plugged in, issue still appears.
5) I disabled everything on Windows boot using these steps, no changes.

Also just to check, I ran multiple other games at max settings including Overwatch and Nier Automata and both handled perfectly with no crashes or issues.

[ScarletKing]

Have you found the way to make it work...? I just reached shadowbringer and i have been having the exact same issue , most of the time i got away by using Direct x 9 but not this time. I cant progress further. I have read that putting the game on C: drive might make a difference,wich i am currently doing .. i hope i can fix this

[Chasine]

Super strangely as an update, I found a bandaid workaround for the Emerald Weapon crash: I have to tab out and have the setting enabled to limit FPS. I'm not sure if this helps diagnose my problem though.

[Nasuuna]

I've been using MSI Afterburner to underclock for almost a year to stop the crashes. I'd love a proper fix for this so I can stream some of my prog for friends. A clean windows install and ff install did nothing.

[Lucas_Angelini]

I've been using MSI Afterburner to underclock for almost a year to stop the crashes. I'd love a proper fix for this so I can stream some of my prog for friends. A clean windows install and ff install did nothing.

Will it work with laptops too?

[Nasuuna]

Don't see why it wouldn't.

Just turn your Core Clock to -400 and it fixes it for a lot of people.