Game Keeps Crashing - Help!

[Dynratygus]

Good afternoon and thank you for the reply.

Are you able to try and put Steam on the same drive as Final Fantasy XIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Weapon009]

+1 in all respects.
---------------------

I would like to report that I have the same constant crashing, usually when transitioning into a cutscene or a dungeon.

Usually, the game just crashes with no error whatsoever. However, rarely I have the same error message printed out:
```
An unexcepted error has occurred. Exiting FINAL FANTASY XIV.
2020-12-02_04:02

ffxiv_dx11.exe+13A4D3D
ffxiv_dx11.exe+6213C
ffxiv_dx11.exe+607C3
ffxiv_dx11.exe+12F2790
ffxiv_dx11.exe+12F3E3F
ffxiv_dx11.exe+12F68F5
ffxiv_dx11.exe+46454C
ffxiv_dx11.exe+194FE2
```

This was not a problem before patch 5.4.

I also play on the steam version. I also install FF14 on a separate hard drive.

I use a NVIDIA GeForce GTX 1060. Here is my system report.

```
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-L1DMVDM
System Manufacturer Microsoft Corporation
System Model Surface Book 2
System Type x64-based PC
System SKU Surface_Book_1793
Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Microsoft Corporation 390.3279.768, Not Available
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Microsoft Corporation
BaseBoard Product Surface Book 2
BaseBoard Version Not Available
Platform Role Slate
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-L1DMVDM\<REDACTED>
Time Zone Tokyo Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 5.81 GB
Total Virtual Memory 23.4 GB
Available Virtual Memory 9.86 GB
Page File Space 7.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
```