Game Keeps Crashing - Help!

[Lupine0422]

Hello, I have been having consistent crash problems the last couple days. I started not getting a report at all but now I am getting the following unexpected errors:

ffxiv_dx11.exe+13A4D3D
ffxiv_dx11.exe+6213C
ffxiv_dx11.exe+607C3
ffxiv_dx11.exe+12F2790
ffxiv_dx11.exe+12F3E3F
ffxiv_dx11.exe+12F68F5
ffxiv_dx11.exe+46454C
ffxiv_dx11.exe+194FE2

Here is the system configuration:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\tperr\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 3402
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16325.609MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22725.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.187GB SYSTEM_FREEDISC_SPACE 16.450GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 63.967GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 451.982GB
SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 53.071GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.805 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e44a509137af5639\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e44a509137af5639\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e44a509137af5639\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e44a509137af5639\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6079
SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2BA5A60A-D1A5-46BC-B337-9EF0E0CF448D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9050.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/21/2020 19:00:00
SYSTEM_SOUND Sceptre L27 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {16208034-3F98-4118-88A4-03D022501608}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {D9FC01CC-70BE-4932-87E9-E8EC038AD2BC}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {D3D2C724-11B1-42B8-806F-5101249E0400}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F709D80-12EA-11EA-8001444553540000}
SYSTEM_INPUT_NAME X50 RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1982410-D154-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A198E760-D154-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F70EBA0-12EA-11EA-8002444553540000}
SYSTEM_INPUT_NAME X50 RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F7112B0-12EA-11EA-8003444553540000}
SYSTEM_INPUT_NAME X50 RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F7112B0-12EA-11EA-8004444553540000}
SYSTEM_INPUT_NAME X50 RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F7160D0-12EA-11EA-8005444553540000}
SYSTEM_INPUT_NAME X50 RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F87170E0-12EB-11EA-8006444553540000}
SYSTEM_INPUT_NAME X50 RGB Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Post New Thread - Google Chrome
Microsoft Text Input Application
NVIDIA GeForce Overlay
Twitch
KGG, Sweener34 - Discord
ps.ocsu.org - Google Chrome
Artbreeder - Google Chrome
Microsoft Store
Microsoft Store
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Advanced Combat Tracker (remove only)
Battle.net
Diablo II
Diablo III
Dolphin
Google Chrome
GOTHIC1 - Classic - 'System Pack'
LogMeIn Hamachi
Adobe Lightroom CC
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
OpenAL
Origin
Adobe Photoshop CC 2019
Steam
The Elder Scrolls Online
Ubisoft Connect
Hyper Scape
Assassin's Creed Valhalla
Watch Dogs Legion
Anno 1800
WinPcap 4.1.3
World of Warcraft
World of Warcraft Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Gothic_Patch
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Launcher Prerequisites (x64)
Epic Games Launcher
Wondershare Helper Compact 2.5.2
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Das-Keyboard-Q version 3.2.6
Microsoft VC++ redistributables repacked.
Adobe Refresh Manager
Adobe Acrobat Reader DC
Intel(R) Online Connect Software Asset Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
OontZ Angle 3 ULTRA Firmware Update Tool
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
PS4 Remote Play
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
LogMeIn Hamachi
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
7-Zip 19.00 (x64)
Avast Driver Updater
Logitech Capture
EPSON WF-3520 Series Printer Uninstall
Genshin Impact
Guild Wars 2
Microsoft 365 - en-us
Riot Vanguard
Speccy
Cook, Serve, Delicious! 3?!
ISLANDERS
Dota Underlords
Are You Ready for Valve Index?
Baldur's Gate 3
Cyberpunk 2077
Persona 4 Golden
Hades
Horizon Zero Dawn
Crusader Kings III
Gunfire Reborn
Rogue Legacy 2
Yogurt!
Torchlight II
The Witcher: Enhanced Edition
FINAL FANTASY III
The Wolf Among Us
Fantasy Grounds
Rocket League
Mount & Blade II: Bannerlord
No Man's Sky
Aragami
Tabletop Simulator
Sid Meier's Civilization VI
Pillars of Eternity
The Witcher 3: Wild Hunt
The Elder Scrolls Online
Assassin's Creed II
Sherlock Holmes: The Devil's Daughter
Middle-earth™: Shadow of War™
FINAL FANTASY X/X-2 HD Remaster
RPG Maker MV
Hollow Knight
DARK SOULS™ III
Kingdom Come: Deliverance
Ori and the Blind Forest: Definitive Edition
FINAL FANTASY XIV Online
Stardew Valley
Divinity: Original Sin 2
Steep
Celeste
The Legend of Heroes: Trails of Cold Steel
Far Cry 5
Mysterium
Dota 2
GameMaker Studio 2 Desktop
Hunt: Showdown
GreedFall
Remnant: From the Ashes
Portal 2
PC Building Simulator
Idle Champions of the Forgotten Realms
Disco Elysium
Pathfinder: Kingmaker
Slay the Spire
The Divinity Engine 2
Eastshade
DRAGON QUEST® XI: Echoes of an Elusive Age™
Temtem
The Legend of Heroes: Trails of Cold Steel II
Phoenix Wright: Ace Attorney Trilogy
Valkyria Chronicles 4 Complete Edition
Outward
Blackwell Convergence
Green Hell
Sid Meier's Civilization V
OCTOPATH TRAVELER
Among Us
Grounded
Gordian Quest
Marvel's Avengers
Wondershare Filmora Scrn(Build 2.0.1)
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® Online Connect Access
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Intel® Online Connect
Paradox Launcher v2
Microsoft Visual C++ 2005 Redistributable (x64)
Autodesk SketchBook
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 460.79
NVIDIA Graphics Driver 460.79
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host - 3.1.8 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000042B0
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000042EC
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00001C48
C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00004270
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00003EB4
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00003D28
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 000013B0
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 000038B0
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00000820
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003534
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002914
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe 0000383C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F04
C:\Program Files\Avast Software\Driver Updater\DriverUpdUI.exe 00002564
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002FD8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001CA8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003104
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00005018
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20111.125.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002B30
C:\Users\tperr\AppData\Local\Discord\app-0.0.309\Discord.exe 000039E4
C:\Users\tperr\AppData\Local\Microsoft\OneDrive\20.169.0823.0008\FileCoAuth.exe 000033D8
C:\Users\tperr\AppData\Local\Temp\Twitch\Twitch.exe 000037DC
C:\Users\tperr\AppData\Local\das-keyboard-q\app-3.2.6\das-keyboard-q.exe 00004244
C:\Users\tperr\AppData\Local\das-keyboard-q\app-3.2.6\resources\app.asar.unpacked\assets\externalLibraries\DKWindowsUserServicesHelper.exe 000038D4
C:\Users\tperr\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000029B4
C:\Users\tperr\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00003E58
C:\WINDOWS\Explorer.EXE 000021D4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025A0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002B58
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000005F4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002DAC
C:\WINDOWS\system32\DllHost.exe 0000241C
C:\WINDOWS\system32\SettingSyncHost.exe 00002BD8
C:\WINDOWS\system32\conhost.exe 00004354
C:\WINDOWS\system32\sihost.exe 00001CC0
C:\WINDOWS\system32\svchost.exe 00004CE0
C:\WINDOWS\system32\taskhostw.exe 00001334
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004CC0
C:\Windows\System32\CompPkgSrv.exe 00002618
C:\Windows\System32\RuntimeBroker.exe 00002EEC
C:\Windows\System32\SecurityHealthSystray.exe 00002F70
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe 000038E0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000027B8
C:\Windows\System32\spool\drivers\x64\3\E_YATIJJE.EXE 000036B0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002490
D:\Steam\GameOverlayUI.exe 00005050
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004918
D:\Steam\steam.exe 000013C8
E:\SteamLibraryEDrive\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001D24
E:\SteamLibraryEDrive\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001FF0

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Steam, Windows and FINAL FANTASY XIV onto the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Lupine0422]

Things were working fine until the 5.4 update. Been playing regularly for a few weeks.

[Lupine0422]

I've done everything in your list except number 8. Unfortunately, my drive with my OS isn't big enough to also have FFXIV installed on it. Do you have any other reccommendations?

[Dynratygus]

Good afternoon and thank you for the reply.

Are you able to try and put Steam on the same drive as Final Fantasy XIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Weapon009]

+1 in all respects.
---------------------

I would like to report that I have the same constant crashing, usually when transitioning into a cutscene or a dungeon.

Usually, the game just crashes with no error whatsoever. However, rarely I have the same error message printed out:
```
An unexcepted error has occurred. Exiting FINAL FANTASY XIV.
2020-12-02_04:02

ffxiv_dx11.exe+13A4D3D
ffxiv_dx11.exe+6213C
ffxiv_dx11.exe+607C3
ffxiv_dx11.exe+12F2790
ffxiv_dx11.exe+12F3E3F
ffxiv_dx11.exe+12F68F5
ffxiv_dx11.exe+46454C
ffxiv_dx11.exe+194FE2
```

This was not a problem before patch 5.4.

I also play on the steam version. I also install FF14 on a separate hard drive.

I use a NVIDIA GeForce GTX 1060. Here is my system report.

```
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-L1DMVDM
System Manufacturer Microsoft Corporation
System Model Surface Book 2
System Type x64-based PC
System SKU Surface_Book_1793
Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Microsoft Corporation 390.3279.768, Not Available
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Microsoft Corporation
BaseBoard Product Surface Book 2
BaseBoard Version Not Available
Platform Role Slate
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-L1DMVDM\<REDACTED>
Time Zone Tokyo Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 5.81 GB
Total Virtual Memory 23.4 GB
Available Virtual Memory 9.86 GB
Page File Space 7.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
```

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.