"A version update is required. Select OK and launch the game again. 1012"

[dafooz]

I have been having issues launching the game for a week or two at this point. I have uninstalled and re-installed the game a few times. I got it to work for a while using DirectX 9 but that is no longer working. Now it won't launch the game at all and says "Unable to complete version update."

When I use DirectX 11, it launches, but when I press start it says "A version update is required. Select OK and launch the game again. 1012" and closes.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were any update or changes made to the PC? Additionally, are you connected directly to the router when accessing the game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[dafooz]

No updates or changes have been made to the PC aside from the regular Windows updates. This computer is connected via wifi.

[Dynratygus]

Good afternoon and thank you for the family

Are you able to connect the PC directly the router? Additionally is the game allowed through the fire wall?

Is the game application allowed through the firewall?


Thank you for visiting the Final Fantasy XIV Technical Support Forums

[dafooz]

I figured it out. It was a problem with Avast Antivirus. It was putting game files in the "virus chest" and blocking them. Thanks!

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!