Broken promises and customer support.

[Mossberg]

I am not implying that you are lying. Not you, here in this thread, telling your story. I am saying that as a theoretical customer service officer I cannot judge whether any person claiming to be ill is telling the truth or just trying to guilt me into bending rules for them

Theoretically or not. It’s a very distasteful and repugnant thing to imply. Move along.

I guess that's the thing. "I need help with this tech support problem" is all you need to say to get my assistance; trying to give me a reason to be nicer to you than I am to other people is unwelcome pressure.

‘Unwanted pressure’? Give me a break.. Try being on the other side!

I mentioned it because I was truly stressed and for a good reason! I didn’t need a customer service interaction to make it any worse, but we all see how they handled it.

You quoted me saying “it’s doesn’t make me special or entitled”.. that is correct. But being kind to someone during a hardship doesn’t mean that having to give them their way. They could have just kindly said ‘no’ and stuck with it. They could have responded in a timely manner, even if it was bad news. If the Lead GM doesn’t want to look into this or contact me.. say it! But don’t string me along and tell me you are going to do things you have zero intentions in doing. This ticket is from October - November of last year. It’s months old.







SQUARE MODS/GMs — please delete this thread. I’m done. Thanks for not being there for me!