Broken promises and customer support.

[Mossberg]

Deleted......

[Mossberg]

pss. I was instructed by your staff to express my concerns on this matter with you on the forum... not that i wanted to put all this out here on a public forum.

[Kule]

What was the purpose of buying the same item again and discarding it? that part seems a bit confusing but your general experience with SE customer support seems pretty usual, they take the idea of corporate policy to the extreme.

[Coletergeist]

If you bought it again....then couldn't you just..?
I'm so confused..
Maybe I'm not quite understanding the situation.
I do feel bad fot you though, I really do hope you get this figured out.
Best of luck, for this and life stuff as well for ya.

[Kule]

I bought the Phial of Fantasia for $10 and discarded it... it was the item they claimed was restored on my account 7 1/2 year ago. So by buying and throwing it away, my account received nothing "extra" from them-- kinda undoing the claimed 7 1/2 year ago restoration, making everything even and square.

I get your logic and it seems reasonable, but it also sounds like this is something you came up with and not them? I hope you can get them to help you, but it's definitely an uphill battle, and SE's customer support has always had a reputation for sticking to the rule book.

[MistakeNot]

I bought the Phial of Fantasia for $10 and discarded it... it was the item they claimed was restored on my account 7 1/2 year ago. So by buying and throwing it away, my account received nothing "extra" from them-- kinda undoing the claimed 7 1/2 year ago restoration, making everything even and square.

That seems like a silly thing to do.
My understanding is that their policy is that they only do item restoration once per account. Period. So your buying and throwing away would not make any difference at all - except make you poorer.

[Coletergeist]

They checked it, saw I was correct and restored it.

So wait.
They DID restore this item of your 7.5 years ago? I'm still confused here...Do you understand what you're saying? They did, in fact, restore your item 7 1/2 years ago...so what is the issue?

So really, I paid for it twice now, and yes that is on me.

yeah...why on earth would you throw something away you paid for? Unless I'm just being stupie?