Sudden Idle GPU

[Visha_Khit]

Hello!
I've been having an issue for quite a while now, starting back then in 5.1 when I bought the game. I can usually play the game normally, but at random times in random spots, the game starts stuttering, and badly. It can be while I'm walking on a city, flying on a map, inside dungeons, inside trials, raids, etc, it doesn't really matter where or what am I doing. This causes issues because the game doesn't let me walk quickly enough and I sometimes end up staying in an AoE I should have been able to avoid otherwise. I've tried lots of things, lowering the resolution, playing in windowed/full screen/borderless but nothing works. I've updated CPU/GPU drivers and I know my system can handle the game well because it's always over 60fps when there's no stuttering. Today, I installed GPU-Z to check what happened when the stutter happens, and when it does it's because the GPU goes idle for a moment, something that only seems to happen with FFXIV, other games do not go idle at all. Neither the GPU or CPU go above 90C at any point to think it'd be something to do with temperature or a dirty fan, although I did perform a cleanup just in case. RAM is not an issue because it's never going past 8/9GB and I have 16GB. I've tried to clean boot my computer, same issue. I've also tried doing clean installs of both CPU and GPU drivers, and this also happened before and after I formatted my PC a few months ago. The sound doesn't stutter or slow down to think it'd have something to do with that, so I'm really running out of options or ideas here. I've made sure to deactivate full-screen optimizations too, just to make sure, so I'd like to see if someone could help me with this.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Visha_Khit]

Thank you for replying so quickly. The only thing I haven't checked is if this happens even with Discord closed, though it does happen with everything else closed. Browser and any other games/apps. I will provide the system report as soon as the maintenance is done and I'm able to open the launcher.

[Visha_Khit]

Here's the system report:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mauro\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS GU502DU.302
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16063.984MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21439.984MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.887GB SYSTEM_FREEDISC_SPACE 83.794GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) RX Vega 10 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15D8)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 241.570 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8031.992 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0360732.inf_amd64_c7238d1e8b4aaa3b\B360768\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0360732.inf_amd64_c7238d1e8b4aaa3b\B360768\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0360732.inf_amd64_c7238d1e8b4aaa3b\B360768\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0360732.inf_amd64_c7238d1e8b4aaa3b\B360768\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.12033.2007
SYSTEM_GRAPHICS_DRIVER_DATE 11/3/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti with Max-Q Design
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14022 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_33781b86fab60e54\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_33781b86fab60e54\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_33781b86fab60e54\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_33781b86fab60e54\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5751
SYSTEM_GRAPHICS_DRIVER_DATE 11/21/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (2- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {E6018F02-CCFA-4903-87E8-803C873DC327}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8923.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/23/2020 19:00:00
SYSTEM_SOUND Speakers (2- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {E1F4C131-D271-454D-B50D-9E9CD31898E0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8923.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/23/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB782AA0-CB73-11EA-8002444553540000}
SYSTEM_INPUT_NAME GXT 170 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB793C10-CB73-11EA-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB798A30-CB73-11EA-8005444553540000}
SYSTEM_INPUT_NAME GXT 170 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB7A2670-CB73-11EA-8007444553540000}
SYSTEM_INPUT_NAME GXT 170 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB79B140-CB73-11EA-8006444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB7AE9C0-CB73-11EA-8008444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB7B10D0-CB73-11EA-8009444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB7BAD10-CB73-11EA-800A444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB7BD420-CB73-11EA-800B444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB7CE590-CB73-11EA-800D444553540000}
SYSTEM_INPUT_NAME GXT 170 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
【ボカロ】 かいりきベアメドレー 全20曲 - YouTube - Opera
Discord
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Chicken Invaders Universe v54_1
GameFirst V
Microsoft Edge
Microsoft Edge Update
OBS Studio
PCSX2 - Playstation 2 Emulator
Adobe Photoshop 2020
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS AURA Headset Component
AURA Service
Epic Games Launcher
AURA lighting effect add-on
ASUS Aac_NBDT HAL
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
ROG Live Service
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
Lightshot-5.5.0.4
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
USB Charger Plus Service
Java Auto Updater
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
ASUS Mouse HAL
GameFirst V
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
RefreshRateService
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
TechPowerUp GPU-Z
ASUS AURA Display Component
ASUS Update Helper
AURA Service
ASUS Keyboard HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
ASUS Framework Service
Microsoft Windows Desktop Runtime - 3.1.10 (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
AMD Software
AMD Ryzen Master
Genshin Impact
HWiNFO64 Version 6.28
HxD Hex Editor 2.4
Terraria
RISK: Global Domination
Fallout 76
tModLoader
Crypt of the NecroDancer
Don't Starve Together
Wallpaper Engine
Risk of Rain 2
Counter-Strike: Global Offensive
Phasmophobia
WinRAR 5.91 (64-bit)
ARMOURY CRATE Service
ASUS Aac_NBDT HAL
AMD Ryzen Master
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
Microsoft Windows Desktop Runtime - 3.1.10 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 261 (64-bit)
AMD Settings
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft .NET Core Runtime - 3.1.10 (x64)
ViGEm Bus Driver
Microsoft .NET Core Host - 3.1.10 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft .NET Core Host FX Resolver - 3.1.10 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Branding64
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Graphics Driver 457.51
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.20.0221
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.35
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.45.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS MB Peripheral Products
AURA lighting effect add-on x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
AMD User Experience Program Installer
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00003BE4
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 00003554
C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe 00000A08
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000229C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004A5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003230
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00005660
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 000037B4
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000046F4
C:\Program Files\AMD\CNext\CNext\amdow.exe 00001B14
C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe 0000396C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003750
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004DEC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20111.125.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00004564
C:\Program Files\WindowsApps\b9eced6f.gamevisual_2.2.2.0_x64__qmba6cd70vzyy\ACMON.exe 000037F0
C:\Program Files\WindowsApps\b9eced6f.usbchargerplus_5.0.9.0_x86__qmba6cd70vzyy\USBChargerPlus\USBChargerPlus.exe 000036AC
C:\Users\mauro\AppData\Local\Discord\app-0.0.307\Discord.exe 00000C68
C:\Users\mauro\AppData\Local\Discord\app-0.0.309\Discord.exe 00003C24
C:\Users\mauro\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001764
C:\Users\mauro\AppData\Local\Programs\Opera GX\71.0.3770.441\opera.exe 00000DE4
C:\Users\mauro\AppData\Local\Programs\Opera GX\71.0.3770.441\opera_crashreporter.exe 00004C8C
C:\Users\mauro\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 000023F8
C:\WINDOWS\Explorer.EXE 000051A0
C:\WINDOWS\SysWOW64\NahimicSvc32.exe 000031A8
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_fd308420000a4872\ASUSOptimization\AsusOSD.exe 00002AF8
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_fd308420000a4872\ASUSOptimization\AsusOptimizationStartupTask.exe 000042B0
C:\WINDOWS\System32\RtkAudUService64.exe 00002A7C
C:\WINDOWS\System32\svchost.exe 000023FC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002D60
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003928
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003E9C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001BD0
C:\WINDOWS\system32\ApplicationFrameHost.exe 000020CC
C:\WINDOWS\system32\DllHost.exe 00002908
C:\WINDOWS\system32\NahimicSvc64.exe 00000008
C:\WINDOWS\system32\SearchFilterHost.exe 00004660
C:\WINDOWS\system32\SettingSyncHost.exe 00002160
C:\WINDOWS\system32\conhost.exe 00004E80
C:\WINDOWS\system32\ctfmon.exe 00000D1C
C:\WINDOWS\system32\sihost.exe 000033F0
C:\WINDOWS\system32\svchost.exe 00000E10
C:\WINDOWS\system32\taskhostw.exe 000010CC
C:\Windows\System32\CompPkgSrv.exe 00000A54
C:\Windows\System32\RuntimeBroker.exe 00003B6C
C:\Windows\System32\smartscreen.exe 00003480
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000CD0

[Dynratygus]

Good afternoon and thank you for the reply.

Could you double check if the game is running on the dedicated graphics card? Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default). Additionally can you try disabling any full screen optimizations if you have not done so already?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Visha_Khit]

Hello, I did set the game to use the GPU instead of setting it to auto, as well as disabling any full screen optimizations and so far I haven't had any issues, at least in dungeons or the 'overworld'. I haven't been able to try it on raids, but I don't think it'll happen. In case it does, however, would it be possible to reopen this thread? Or I'd have to create a new one?

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.