Holy moly. They've now emailed me to ask me the specs of my machine again.

This is what I just received. FFXIV Customer Support is such a trashfire.

~~~~~

Greetings,

We apologize for any inconvenience this issue issue may have caused. While reviewing the information provided, we may suggest to allow FINAL FANTASY XIV to have the proper exceptions for the application to resolve this issue.

Please be sure the FINAL FANTASY XIV launcher has the proper exceptions for firewalls/anti-virus programs:

1. Click the Apple Icon at the top left of the screen > System Preferences
2. Click 'Security & Privacy' > Firewall > Firewall options
3. Click '+' to add a new application to this list and select the appropriate application

Please provide additional information: (Select Apple Icon in top left corner > About This Mac)

Macbook Pro Model/Year/Serial Number:
Graphics:
Displays information:
Storage limit:
Storage Usage:
RAM/Memory:
OS version:

Once we have this information, we will be happy to assist you further.