Quote Originally Posted by Theodric View Post
Eh?

Which MMO are you referring to, exactly? Elder Scrolls Online and World of Warcraft are both doing fairly well for themselves. Both just happen to do some things related to character customisation a lot better than FFXIV does.

For starters, ESO has facial and body sliders. It also has a lot of gear themed after each of the playable races and many of the non-playable ones. There's more expansive tattoo, scar and facial hair options - all of which have been frequently requested here in FFXIV to no response.

WoW recently revamped its character creation for a second time in its lifespan and is set to add further options over time.

FFXIV is well behind on that front and barely offers much new customisation outside of hairstyles - many of which are designed to be unisex in a way that makes them androgynous/feminine more often than not.

Then, of course, there's the ridiculous situation with the missing genders for Hrothgar and Viera as well as the inability for them to wear most headgear in the game. Neither WoW or ESO struggles with that and each has beast races within.
The problem with ESO is there is little to no variation in the actual look of your character. I'd actually argue FFXIV has more distinct variation.

The reason there are so many accessory/tattoo options is so they have junk to pad out their lootboxes. However, I will grant you, even so, there are more options than here. Vastly more - even if you exclude the lootbox junk.