Two accounts sharing the same issue: Game crashed during quest-teleport

[PaganMom]

Neither my husband or I have had any error thrown our way with the game crashes, and it continues to be a problem, a month after the first reported crash on our accounts. We've tried every single step offered by devs in other threads to find a solution and repair the problem and nothing is working. Reinstalling won't fix anything, and uninstalling won't either. So when is a technical support person to supposed to recognize this is a serious issue? Cause we both have spent quite a bit on this game for these two characters and not being able to play them because of a technical problem with a quest chain is downright disappointing. Even Blizzard has better technical support than this, SE...come on now, get on the ball already!

[Kirika-]

Neither my husband or I have had any error thrown our way with the game crashes, and it continues to be a problem, a month after the first reported crash on our accounts. We've tried every single step offered by devs in other threads to find a solution and repair the problem and nothing is working. Reinstalling won't fix anything, and uninstalling won't either. So when is a technical support person to supposed to recognize this is a serious issue? Cause we both have spent quite a bit on this game for these two characters and not being able to play them because of a technical problem with a quest chain is downright disappointing. Even Blizzard has better technical support than this, SE...come on now, get on the ball already!

Can you post a Final Fantasy XIV system report?
Go to the Config option on the Final Fantasy XIV launcher and to the right of System Information click the Display button.
On the new window, click Copy to Clipboard and then paste it into a Post here.

[worldofneil]

Reinstalling won't fix anything, and uninstalling won't either.

Sorry, but have you actually tried reinstalling it? I wasn't sure whether to read that as you had and it didn't change anything or you hadn't because you didn't believe it'd fix anything.

There's no file verification tool so if you're got corrupted files it cause cause crashes and the only way to be sure would be to uninstall and reinstall. It's a real pain, but unfortunately necessary so you can confirm you don't have any corrupted files.

If you're saying you already did then I apologise and please ignore this post!