My account, and my husbands account share the same issue at this moment in time. I've opened a ticket about it in-game on my alt on the account in question, but have received no useful information, no tips, no workarounds, nothing.

The game client produces no crash log, no error notification at the time it crashes, and it does it every time we both try to log into our main characters - which are in fact married in game as well. This has been an ongoing issue for the last two, almost three weeks now, and we'd really like to see a resolution on the matter as soon as physically possible.

The issue: Persona Dramatis cinematic to board the Prima Vista to the tiring room doesn't even load, it crashes the game on both mine and my husbands characters and will not allow us to log back in to finish the quest. For the last (closing on) three weeks now, we've tried to log back in on these characters, only to have the client yet again, producing no error flag, or notification or log, crashes out completely, booting us completely off of the game entirely. We have no mods, no apps, or anything else loaded. I play on the Steam client on my Asus Tuf 504SE laptop, and he plays on his Asus Tuf 505 laptop.

We both use Windows 10 x64 and yes, everything is up to date, we checked that the day it first happened. We don't have any antivirus blocking the game from playing, and far as I can tell (I'm the more tech savvy between my husband and I.) we have no reports of malware, viruses, or worms to mention. I've been pulling my hair out by the roots trying to sort this matter out, and my husband was told today that his first ticket is STILL open, and has yet to be answered or resolved. Can we speed this along to tech support and get this looked into or what?