Can't log in on PS5

[Seraphor]

I've been playing on PS4, via a physical copy.
I've just downloaded the game on PS5 as it was unable to read the game disc. (Paid for a new copy, Digital Complete edition)
Now when I log in, the only option I have is to create a new service account.
I can't see any settings or options on mogstation about updating game license etc.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums,


Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center.

This thread will be moved to ‘Separate Support Required.”

Hope you see you online!