Stuck at black screen when selecting Data Centre

[Dracore]

Hi,

I've tried EVERYTHING I've read online:

https://forum.square-enix.com/ffxiv/threads/425557

Apparently some people are lucky and it works, some people just need to restart but that is not my case, I'm completely stuck. The worst thing is that this is happening on a brand new laptop I just bought. I'm able to log in perfectly using my old computer so it's NOT an ISP issue.

I'm pasting the diagnostics details

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\woddus\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro N 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz (16 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS E1541IMS.10A
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 32577.703MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37697.703MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 942.845GB SYSTEM_FREEDISC_SPACE 838.889GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 10.000GB SYSTEM_FREEDISC_SPACE 6.078GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16288.852 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7642
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24319 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_054287855f4b068b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_054287855f4b068b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_054287855f4b068b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_054287855f4b068b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4276
SYSTEM_GRAPHICS_DRIVER_DATE 3/15/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Altavoces (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {FE6F5D6B-4AA9-4234-B00C-FB0C64CE288E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8945.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 4/30/2020 01:00:00
SYSTEM_SOUND Speaker (MSI Sound Tune)
SYSTEM_SOUND_DEVICE_ID {0EEB2E83-A8E4-48CF-9E30-E6D12DA188F2}
SYSTEM_SOUND_DEVICE_NAME igovsd.sys
SYSTEM_SOUND_DRIVER_VERSION 2.0.1.0
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 01:00:00
SYSTEM_SOUND System Virtual Line (MSI Sound Tune)
SYSTEM_SOUND_DEVICE_ID {81DF0C27-7A9C-4E8B-BB66-008B66044AC7}
SYSTEM_SOUND_DEVICE_NAME igovsd.sys
SYSTEM_SOUND_DRIVER_VERSION 2.0.1.0
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA5043E0-2A93-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries ALC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA509200-2A93-11EB-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA5043E0-2A93-11EB-8002444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA50B910-2A93-11EB-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA50B910-2A93-11EB-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries ALC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA50B910-2A93-11EB-800A444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA50E020-2A93-11EB-800B444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA50E020-2A93-11EB-800C444553540000}
SYSTEM_INPUT_NAME Botón HID en controlador de interrupción
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA510730-2A93-11EB-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Google Chrome
OmApSvcBroker
FFXIV - Connecting to data center... - Google Chrome
Microsoft Text Input Application
Microsoft Store
Host de experiencia del shell de Windows
Microsoft Store
Configuración
Configuración


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
MSI NBFoundation Service
Microsoft Edge
Microsoft Edge Update
Norton Security
Overwolf
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ENE_EHD_SSS_HAL
FINAL FANTASY XIV ONLINE
Realtek Card Reader
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
WD_BLACK D50
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Overwolf.Setup.VC100CRTx86.Dist
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
MSI NBFoundation Service
WD_BLACK AN1500
ENE IO Driver
ENE_EHD_M2_HAL
ENE_DRAM_RGB_AIO
MSI SDK
Realtek Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
MSI Sound Tune
SteelSeries Engine 3.18.11
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
ENE_EHD_M2_HAL
Intel(R) Serial IO
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Intel(R) Serial IO
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
NVIDIA Controlador de gráficos 442.76
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Software del sistema PhysX 9.20.0221
NVIDIA SHIELD Streaming
NVIDIA Controlador de audio HD 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.42.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Chipset Device Software
WD_BLACK D50
ENE_EHD_SSS_HAL
Overwolf.Setup.VC100CRTx64.Dist
Killer Ethernet Performance Driver Suite UWD


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009A0
C:\Program Files\Google\Chrome\Application\chrome.exe 00001DE4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000029C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20101.99.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002710
C:\WINDOWS\Explorer.EXE 000020B4
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_ba5b1813656e5c27\igfxEM.exe 00000DB0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000269C
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000070C
C:\WINDOWS\system32\DllHost.exe 00002264
C:\WINDOWS\system32\sihost.exe 00000D1C
C:\WINDOWS\system32\svchost.exe 00001048
C:\WINDOWS\system32\taskhostw.exe 00001080
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000022A4
C:\Windows\System32\RuntimeBroker.exe 00000E08
C:\Windows\System32\smartscreen.exe 00002240
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000024D8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001BB0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000018F8

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dracore]

Hey there, just wanted to drop a note letting everyone know that what worked for me was to copy and paste all the personal data and game files from

C:\Users\<<username>>\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn

from my old computer into the same location in my new computer

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!