Final Fantasy 14 Connection Issues since the hotfix on November 10th

[nokedimyo]

I've been having issues since the hotfix last week. At first it was just lag in duties but it has been getting progressively worse. Today I have had an extremely hard time logging in. Even the launcher has had trouble loading its contents, and when I do log in I get an error connecting to the lobby server.
I tried checking the server status on the Lodestone and was having trouble connecting to that too!
I checked all of the "is ffxiv up" sites and they say there is no issue. Pings to the datacenter worked. Traceroute had nothing too fishy (removed first four rows for privacy):

Tracing route to 204.2.229.9 over a maximum of 30 hops

5 19 ms 14 ms 14 ms wswdc21crs.ip.att.net [12.122.2.190]
6 12 ms 11 ms 15 ms wswdc401igs.ip.att.net [12.122.113.37]
7 14 ms 14 ms 13 ms 192.205.37.54
8 13 ms 14 ms 16 ms ae-6.r24.asbnva02.us.bb.gin.ntt.net [129.250.5.155]
9 66 ms 73 ms 66 ms ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 70 ms * 70 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
11 70 ms 72 ms * xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
12 70 ms 70 ms 70 ms 204.2.229.234
13 70 ms 71 ms 70 ms 204.2.229.9

Trace complete.

Through another post here I found about the tool "WinMTR" and decided to run that against the data center . . . (sorry for the messy output, also removed first few rows for privacy)
|----------------------------------------------------------------------------------
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|-----
| wswdc21crs.ip.att.net - 0 | 170 | 170 | 11 | 16 | 34 | 16 |
| wswdc401igs.ip.att.net - 0 | 170 | 170 | 11 | 15 | 37 | 13 |
| 192.205.37.54 - 0 | 170 | 170 | 11 | 16 | 49 | 13 |
| ae-6.r24.asbnva02.us.bb.gin.ntt.net - 2 | 163 | 161 | 11 | 14 | 38 | 13 |
| ae-2.r24.snjsca04.us.bb.gin.ntt.net - 0 | 170 | 170 | 66 | 69 | 92 | 67 |
| ae-4.r00.scrmca02.us.bb.gin.ntt.net - 17 | 104 | 87 | 70 | 71 | 85 | 79 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net - 22 | 93 | 73 | 70 | 71 | 87 | 71 |
| 204.2.229.234 - 11 | 121 | 108 | 70 | 71 | 83 | 71 |
| 204.2.229.9 - 0 | 170 | 170 | 69 | 71 | 89 | 88 |

|________________________________________________|______|______|______|__

And it shows that there is packet loss happening at the ntt servers(the first number after the server address; I ran it for about 2 minutes), which should be where the ff14 servers are.

[Kirika-]

See:
https://forum.square-enix.com/ffxiv/...40#post5462440

NTT Communications node(s) in Sacramento CA is the problem.

[nokedimyo]

Yep. Just have to make noise about the issue so it hopefully gets fixed and I can actually log in to the game.

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Are you connected directly to the router when this connection issue occurs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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