Xbox Series X|S controller issues on PC (non-Steam)

[Dynratygus]

Good afternoon and thank you for the reply.

Virulence, I am able to provide basic trouble shooting such as reinstalling the drivers, updating windows and making sure it is calibrated properly. You could try disabling any other devices that are plugged into the PC except for the controller to see if that helps. However, ifthe issue is not present when the controller is plugged into the PC through a USB cable, you may want to use that as a temporary solution for now.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[TheodoreWaffles]

Repeating the same suggestion does not fix the issue. It is on the FFXIV client side. No other games are having this problem. it's not the driver.

[Virulence]

Good afternoon and thank you for the reply.

Virulence, I am able to provide basic trouble shooting such as reinstalling the drivers, updating windows and making sure it is calibrated properly. You could try disabling any other devices that are plugged into the PC except for the controller to see if that helps. However, ifthe issue is not present when the controller is plugged into the PC through a USB cable, you may want to use that as a temporary solution for now.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

As Packetdancer posted above with more technical details, Square Enix might get some insights for this. Basic troubleshooting is way past for now, there might not be anything wrong with the Users end.

[Inkin]

I have the exact same issue. I wrote a thread asking for help on reddit earlier, and I really wished I knew about this beforehand because I pretty much bought this controller for FFXIV like other people in this thread.

I understand the issue is not major since only a "handful" of people might be trying to use this controller and that it's relatively new (still about a month, though...), but it would be great if you could report the issue to the devs in that it's most certainly a client-based issue as the controller works fine on everything else.

[TheodoreWaffles]

So have you given up on trying to assist us considering your last response is from 11/24 and its now 12/8? Can we get an update?

[EatForMoxie]

I've had the exact same problem mentioned in the thread since a few hours ago.
My Xbox one controller was working fine with Bluetooth through the 8BitDo USB Adapter in FFXIV, and still works perfectly in any other game.

Currently FFXIV is the only game that doesn't recognize my inputs at all unless wired (I've tried 7 other games, all of them working flawlessly). The "8BitDo Receiver" option shows up in the Gamepad settings, but none of the options I tried have produced any response from the game.
If I try to wire the controller while the game is still on, the "XBOX Controller for Windows" option shows up along with 2(?) 8BitDo options but the controller isn't responsive for either of them, which means that I need to plug the controller in first, then start the game.

Any update on a fix?