Game Suddenly Stuttering?

[Sapphos]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have tried these things, my computer temp seems to be fine, no overlays or injectors are on, nothing plugged in except my keyboard and mouse, nothing on startup and no fullscreen optimization, its very strange it just started happening suddenly.

Is it stuttering in the sense like you’re playing a slideshow?

If you’re on PC, or have access to a PC, pull up CMD or command prompt.

Run these two diagnostic tests.

ping -t 204.2.229.10

Press ctrl c
To end the test.

Then run
tracert 204.2.229.10

If you see any numbers saying 100ms or above or especially a * (an asterisk) then you know you’re having what is called high ping and/or packet loss. This is an ongoing issue with the internet provider NTT.net that is local to California which is where the FFXIV servers are located.

The servers were faced with this issue quite often the last few days.

I haven't seen any numbers 100 or above in this test, im not sure its ping related, its like when certain things or loading or when im moving in certain areas its like the camera stutters for a moment like its having trouble loading the action. Tho I suppose it could be ping related ive just never seen it manifest that way if it is, its kinda good to know the servers have had an issue because a bunch of my friends have had weird connection problems this week