Help, I cant log in and I dont speak Japanese

[ErikValens]

I cant log in and I get this message:



Why is it not showing the image?

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[ErikValens]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jason\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2411
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8109.355MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11309.355MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.945GB SYSTEM_FREEDISC_SPACE 10.766GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 750.750GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 750.208GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4054.678 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8cf1665a41d3a3cf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8cf1665a41d3a3cf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8cf1665a41d3a3cf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8cf1665a41d3a3cf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5709
SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {51BAA7B1-2C0A-41AC-8EB7-47E087CCD704}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0035
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/9/2020 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8EAAB69E-4C68-4720-834E-74F3F97438D7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8470
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/19/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {098947E0-D188-11E9-8003444553540000}
SYSTEM_INPUT_NAME n52te
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {09899600-D188-11E9-8004444553540000}
SYSTEM_INPUT_NAME n52te
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C606750-D188-11E9-8006444553540000}
SYSTEM_INPUT_NAME Virtual Hid Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {FFF5B9A0-D17A-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFF5E0B0-D17A-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Help, I cant log in and I dont speak Japanese - Google Chrome
Settings
Settings
Calculator
Calculator
Microsoft Text Input Application
Movies & TV
Movies & TV
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Hearthstone
League of Legends
MAGIX Content and Soundpools
Microsoft Edge
Microsoft Edge Update
Music Maker
OpenAL
MAGIX PC Check & Tuning 2020
StarCraft II
Steam
TurboTax 2019
World of Warcraft
World of Warcraft Classic
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
n52te Editor
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
OpenOffice 4.1.6
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
Java 8 Update 241
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
TurboTax 2019 WinPerReleaseEngine
NVIDIA PhysX
TurboTax 2019 wsciper
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Java Auto Updater
Intel(R) Chipset Device Software
Google Update Helper
Intel(R) Trusted Connect Services Client
Snaz version 1.12.7.0
TurboTax 2019 WinPerTaxSupport
Mumble 1.3.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Respondus LockDown Browser 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
Epson Connect Printer Setup
TurboTax 2019 wrapper
TurboTax 2019 WinPerFedFormset
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
RPGsuite version 3.50
Streamlabs OBS 0.20.1
Dungeondraft version 0.9.3.3
Update Notifier
Microsoft 365 - en-us
Neverwinter
Star Conflict
Train Simulator
Homeworld Remastered Collection
XCOM 2
Homeworld: Deserts of Kharak
Elite Dangerous
VASSAL (3.2.17)
WinRAR 5.71 (64-bit)
iTunes
Movie Studio 15.0
MSVCRT Redists
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver
Bonjour
Vita Concert Grand LE
LibreOffice 6.4.0.3
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
MAGIX Soundpool Music Maker - Feel good
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
Update Notifier
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Update Health Tools
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 457.09
NVIDIA Graphics Driver 457.09
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.35
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.45.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Music Maker
Blender
Apple Mobile Device Support


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000023D0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000023EC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003608
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002220
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003728
C:\Program Files (x86)\Steam\steam.exe 00002BB8
C:\Program Files (x86)\n52te\n52teHid.exe 00002EC0
C:\Program Files (x86)\n52te\n52teTra.exe 00002EE0
C:\Program Files\Common Files\MAGIX Services\Update Notifier\QMxNetworkSync.exe 0000183C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003280
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017D4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002994
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2009.4.0_x64__8wekyb3d8bbwe\Calculator.exe 00002394
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 0000212C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002F80
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000015B4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20101.84.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002310
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20082.10421.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000F4C
C:\Program Files\iTunes\iTunesHelper.exe 00002AA8
C:\Users\jason\AppData\Local\Discord\app-0.0.307\Discord.exe 00003590
C:\Users\jason\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002B64
C:\Windows\Explorer.EXE 00001B40
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002D94
C:\Windows\System32\RuntimeBroker.exe 00002150
C:\Windows\System32\SecurityHealthSystray.exe 000028D0
C:\Windows\System32\smartscreen.exe 000039C8
C:\Windows\System32\svchost.exe 00003BFC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003638
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000023AC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002268
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D68
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E80
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003B3C
C:\Windows\system32\ApplicationFrameHost.exe 00000FD4
C:\Windows\system32\AsusDownLoadLicense.exe 000016D4
C:\Windows\system32\DllHost.exe 00003340
C:\Windows\system32\SettingSyncHost.exe 00001D84
C:\Windows\system32\conhost.exe 00002C20
C:\Windows\system32\sihost.exe 00000E9C
C:\Windows\system32\svchost.exe 00000ACC
C:\Windows\system32\taskhostw.exe 00000FEC
D:\Final Fantasy\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000035AC
D:\Final Fantasy\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002284

[ErikValens]

How do I elevate it outside of game?

I have uninstalled and reinstalled

Ok, I can start a new character with no issue, but I cant play any of the old characters

[ErikValens]

Had to delete all my config files.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!