The email telling you to resub is a joke.

[Sabrenn]

Why would rewards that I already have be a good method of getting me to resub?

And I thought the devs wanted us to unsub when we feel there's no content. What's this about leaving the realm defenseless? I know it's flavour but still.

This email is so out of touch I don't even know what to say.

I probably won't be able to answer to replies in this thread until 5.4 but I figured it's worth sharing for discussion.

I already made a thread about veteran rewards so I don't think I need to re-explain myself.

Here is what was sent to me.

[Nixxe]

I don't think the purpose of this email is to beg you to return or anything. It seems to mostly be a reminder if you're maybe on the fence or don't sub and simply haven't remembered to add more game time.

[Halivel]

I have a very high suspicion that people who are in charge for advertisements aren't really in touch with what the actual DevTeam thinks. Folks who makes the game itself can be 100% okay with us unsubbing for time being because there are other games and all, but then there's financial department which just wants the game to make more money and so they do an advertisement that doesn't align with developer's views.

[Iscah]

Is this new? Is everyone getting them?

I've only ever gotten very dry, plain-text notifications from Mog Station about upcoming or failed renewals. Maybe it's different if you're paying in a more one-off method?

In any case, why be so offended by what is basically a generic advertisement encouraging you to buy a product? It's not like they're tailoring it for you. Literally, don't read too deeply into it.

[Sabrenn]

Is this new? Is everyone getting them?

I've only ever gotten very dry, plain-text notifications from Mog Station about upcoming or failed renewals. Maybe it's different if you're paying in a more one-off method?

In any case, why be so offended by what is basically a generic advertisement encouraging you to buy a product? It's not like they're tailoring it for you. Literally, don't read too deeply into it.

Because they're literally lying. Longer term subscriptions do not offer additional savings and do not unlock exclusive in-game veteran rewards more quickly because we don't have them any more.

Edit : This email is because I unsubbed manually. This isn't a recurring notification.

[Nixxe]

Because they're literally lying. Longer term subscriptions do not offer additional savings and do not unlock exclusive in-game veteran rewards more quickly because we don't have them any more.

I think you're misunderstanding what they're saying. They aren't saying if you sub for a total of 2 years your sub time will be cheaper. They're saying if you sub in a six month increment, you will pay less than if you sub in a one month increment. On top of that, I believe if you pay for a six month chunk of time and that six months would push you over the next threshold for another veteran reward, you can claim that reward immediately, rather than when you actually hit the threshold.

[Sabrenn]

I think you're misunderstanding what they're saying. They aren't saying if you sub for a total of 2 years your sub time will be cheaper. They're saying if you sub in a six month increment, you will pay less than if you sub in a one month increment. On top of that, I believe if you pay for a six month chunk of time and that six months would push you over the next threshold for another veteran reward, you can claim that reward immediately, rather than when you actually hit the threshold.

Alright the 6-month things makes sense I suppose. I would never sub for that long without knowing what the content is going to be, but I understand that is probably what they're referring to. I do think they should be clearer about that because it's very vague unless you're aware of these packages (which I was not). I'm not even sure where you see that option.

What veteran rewards? They've been cancelled 3 years ago and nothing has been added to replace them since. Why are they still saying I will get more?

The last available reward tier now is at 330 Subscription Days. I have been playing this game on and off since 2013. It feels kinda insulting for them to advertise me something I know has been discontinued and that I already got years ago.

Yeah, yeah it's not personalized. But these rewards are not ongoing, it's very misleading for them to promote a discontinued program.

Edit: Lodestone link on when they stopped the rewards for reference.

[Iscah]

Because they're literally lying. Longer term subscriptions do not offer additional savings and do not unlock exclusive in-game veteran rewards more quickly because we don't have them any more.

Those claims are both correct, as far as I am aware.

As I understand it, a six-month subscription gives you the benefits of a full subscription (8 characters per world, 40 total) for the price of an entry-level subscription. That saves money if you're on a standard subscription, or gives a potential bonus if you're on an entry subscription.

And if you haven't already earned all your veteran reward costumes, you'll receive them based on purchased sub time rather than actual time. So if it's June and you're due to receive your next reward in December, buying a six-month sub will get you "to December" and you'll get the reward immediately.

[Liam_Harper]

And I thought the devs wanted us to unsub when we feel there's no content. What's this about leaving the realm defenseless? I know it's flavour but still.

People need to stop clinging to years old statements Yoshi makes like some sort of scientifically proven facts. Healers never need to dps. We'd never add House demolition. We want you to play other games. Devs are human too and sometimes they're off the mark, don't think through what they say or things change.

I agree the email is a strange one and not enticing at all to resub, but hardly something to riot over either.

[LineageRazor]

Whatever the "devs" think you should be doing, it should be very obvious that given the choice between having you subscribe for three months out of the year, and having you subscirbe for twelve months out of the year, the company would much prefer you to subscribe for twelve. I mean, the whole purpose of a business is to make money, and it's a pretty simple equasion of more money vs less money. And it's not as though the game doesn't provide enough content to fill a twelve-month-per-year subscription - unless you're very, very limited in what you consider to be worthwhile content. Personally, twelve months in a year is not nearly enough time to do all of the things I want to do in this game.

Anyway, no point in being offended if they ask you to come back. It's just good business sense to offer more of a product to someone who's already shown they're interested in that product. And as for the rewards being stuff you already have - you can't expect them to tailor their ads to every single customer. Some folks have the stuff advertised, others do not, and still others have some of the stuff but not all.