Results 1 to 6 of 6
  1. 11-14-2020 07:35 AM #1
    strawhatpenguin
    Player
    strawhatpenguin's Avatar
    Join Date
    Aug 2020
    Posts
    9
    Character
    Aqua Lumeria
    World
    Jenova
    Main Class
    White Mage Lv 90

    Crashing Randomly

    Been trying to play the game today and have been plagued with frequent random crashes soon after logging in and playing. Got this for my most recent crash message.

    An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2020-10-20 21:52
    nvwgf2umx.dll-C46EAB
    nvwgf2umx.dll +29181F
    nvwgf2umx.dll +2916DC
    nvwgf2umx.dll -28812D
    nvwgf2umx.dll -BA32BA
    nvwgf2umx.dll +1263B7C
    KERNEL32.DLL-17034 ntdll.dll +4CEC1
    (0)
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  2. 11-14-2020 07:54 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
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    2,853
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' What have you tried so far to alleviate the issue?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)
    Last edited by Dynratygus; 11-14-2020 at 08:09 AM.
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  3. 11-14-2020 09:19 AM #3
    strawhatpenguin
    Player
    strawhatpenguin's Avatar
    Join Date
    Aug 2020
    Posts
    9
    Character
    Aqua Lumeria
    World
    Jenova
    Main Class
    White Mage Lv 90
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\patrick\Documents
    FINAL FANTASY XIV ONLINE D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS Default System BIOS
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 64692.359MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 130228.359MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.138GB SYSTEM_FREEDISC_SPACE 219.975GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 449.759GB SYSTEM_FREEDISC_SPACE 231.711GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.743GB SYSTEM_FREEDISC_SPACE 409.679GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 32346.180 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
    SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND ASUS VP249 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {BB3E6E63-326B-4AE0-BFA7-2533AFB4F50D}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.34
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/7/2020 19:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {0194ACC4-F1E5-4D9A-B2A4-1DB2637E84FA}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {F4AA095A-26FC-4A12-8B35-CC717331CF5C}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
    SYSTEM_SOUND Headphones (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {663F164C-726B-410C-8638-A49B650A6EAC}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {01C54536-E792-4424-A306-DF3B29AFA2CB}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0E121130-405E-11EA-8005444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
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    SYSTEM_INPUT {953E2BF0-405C-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
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    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BCA6EE10-0DE1-11E9-8001444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {953EC830-405C-11EA-8004444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BCA84DA0-0DE1-11E9-8002444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BCA8C2D0-0DE1-11E9-8003444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BCA93800-0DE1-11E9-8004444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BC29EA30-7B38-11EA-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Crashing Randomly - Google Chrome
    Movies & TV
    Movies & TV
    Settings
    Settings
    Photos
    Photos
    Microsoft Text Input Application
    NVIDIA GeForce Overlay


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    Minecraft
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    RPGツクール2000 ランタイムパッケージ
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
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    Google Update Helper
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    Microsoft Excel MUI (English) 2013
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    Microsoft PowerPoint MUI (English) 2013
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    Microsoft Office Proofing (English) 2013
    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
    Microsoft InfoPath MUI (English) 2013
    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
    Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2013
    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
    Security Update for Microsoft Office 2013 (KB4022188) 32-Bit Edition
    Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition
    Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
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    Security Update for Microsoft Office 2013 (KB4484520) 32-Bit Edition
    Security Update for Microsoft Office 2013 (KB4484469) 32-Bit Edition
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    Security Update for Microsoft Office 2013 (KB4011580) 32-Bit Edition
    Microsoft DCF MUI (English) 2013
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    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
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    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
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    Microsoft Office Shared Setup Metadata MUI (English) 2013
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    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
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    Microsoft Access Setup Metadata MUI (English) 2013
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    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
    Security Update for Microsoft Word 2013 (KB4486730) 32-Bit Edition
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    Microsoft Office Professional Plus 2013
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    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
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    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Windows 10 Update Assistant
    Microsoft XNA Framework Redistributable 4.0 Refresh
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    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
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    Intel(R) C++ Redistributables on Intel(R) 64
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    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
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    NVIDIA Ansel
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    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
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    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000036A0
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 0000140C
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00002784
    C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00004AF0
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000049B8
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 0000323C
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00004974
    C:\Program Files (x86)\Dropbox\Client\109.4.517\QtWebEngineProcess.exe 00001378
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000053F8
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000030B8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000530C
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003728
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002274
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004728
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00000768
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000004FC
    C:\Program Files (x86)\Steam\steam.exe 00003CD8
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000029C4
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000488
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00004A4C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000029F0
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.12548.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000028DC
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19071.19011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003FC4
    C:\Users\patrick\AppData\Local\Discord\app-0.0.307\Discord.exe 00002570
    C:\Users\patrick\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000049F8
    C:\WINDOWS\Explorer.EXE 0000053C
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004BC0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000043D8
    C:\WINDOWS\system32\DllHost.exe 00002B24
    C:\WINDOWS\system32\SettingSyncHost.exe 000013EC
    C:\WINDOWS\system32\conhost.exe 00000F00
    C:\WINDOWS\system32\sihost.exe 00001B8C
    C:\WINDOWS\system32\svchost.exe 0000412C
    C:\WINDOWS\system32\taskhostw.exe 0000400C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003300
    C:\Windows\System32\CompPkgSrv.exe 000001A4
    C:\Windows\System32\RuntimeBroker.exe 00003710
    C:\Windows\System32\SecurityHealthSystray.exe 000047F4
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00003F90
    C:\Windows\System32\smartscreen.exe 00004310
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004A7C
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002DD8
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000029D8
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C1C
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004A78
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  4. 11-14-2020 09:19 AM #4
    strawhatpenguin
    Player
    strawhatpenguin's Avatar
    Join Date
    Aug 2020
    Posts
    9
    Character
    Aqua Lumeria
    World
    Jenova
    Main Class
    White Mage Lv 90
    So far I have tried nothing as of yet. Didn't want to rush into a solution right away.
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  5. 11-17-2020 01:27 AM #5
    Rhaervis
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Windows and FINAL FANTASY XIV onto the same drive.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  6. 12-11-2020 10:03 AM #6
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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