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  1. #1
    Player
    USe's Avatar
    Join Date
    Oct 2020
    Posts
    3
    Character
    Nyx Protogeni
    World
    Siren
    Main Class
    Dark Knight Lv 71

    Connecting to data center.

    I am stuck indefinitely on the title screen with "Connecting to data center." message when I click start.
    I was playing fine up to an hour ago. There have been no changes to my network in that time.
    I've done the whole router and modem reset procedure.
    Out of curiosity, I've also done some port forwarding, but to no avail.
    This is a common occurrence, from what I've seen posted around on the internet. For a number of people the problem seems to fix itself after some time.
    I've been waiting throughout the evening, but with no results.
    Is there any known cause to this problem?
    Anyone have a suggestion that I haven't tried yet?
    Thanks in advance.
    (0)

  2. #2
    Player
    Shahi's Avatar
    Join Date
    Apr 2014
    Posts
    149
    Character
    Bun Fisha
    World
    Lich
    Main Class
    Fisher Lv 59
    Did you try the data center option instead of start? Usually works for me.
    (0)

  3. #3
    Player
    USe's Avatar
    Join Date
    Oct 2020
    Posts
    3
    Character
    Nyx Protogeni
    World
    Siren
    Main Class
    Dark Knight Lv 71
    I did, and it produced the same result. Perpetual waiting for connection.
    (0)

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Is the computer connected directly to the router through an ethernet cable or are you using WiFi?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  5. #5
    Player
    GinkoAkat's Avatar
    Join Date
    Aug 2020
    Posts
    5
    Character
    Ginko Akat
    World
    Zodiark
    Main Class
    Conjurer Lv 80
    The same issue for me and my friend, we use an ethernet cable.
    (0)

  6. #6
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Please try the following troubleshooting steps:

    - The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    -Make sure your fire wall or antivirus program is not interfering with the game

    - Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    -Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  7. #7
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)