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  1. #1
    Player
    Nuoc's Avatar
    Join Date
    Oct 2020
    Posts
    1
    Character
    Nuoc Lanh
    World
    Malboro
    Main Class
    Warrior Lv 80

    Steam - Stuck at Launcher Screen

    Good morning, starting today for the first time in over a year of playing on Steam, when I launch the game from Steam or using the steam short cut which uses "steam://rungameid/39210", the game fails to load and is stuck at the Launcher splash screen. I have tried uninstalling, reinstalling, I have tried removing Steam entirely and reinstalling. I have tried looking at my ports, turning off the firewall, adding exceptions to the firewall, I have also tried all the Internet Explorer setting tricks in previous posts and that works once but upon exiting or closing the login splash screen, it hangs on the launcher screen again. Is there something new or an update that has happened that is causing this new issue?
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  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Does this issue happen when Final Fantasy XIV and Steam are the only programs running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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