Hello and thank you for the reply.

Troubleshooting:
> disconnected secondary monitor to see if a monitor with two different refresh rates affects the game and only ran the game and no other application. my primary monitor is the LG 27-GL850-B.
> did system reset. this helped me a little bit. i was able to login but it is only in windowed mode. when i set the game to High Desktop, Full Screen, 1440p, 144Hz the game crashes.

System Info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\johnp\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.C0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16337.930MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18769.930MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.132GB SYSTEM_FREEDISC_SPACE 272.780GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.043GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.347GB SYSTEM_FREEDISC_SPACE 221.235GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.065GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 218.547GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.965 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - 27GL850 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {456CBF33-3958-427D-8665-B15A1828E1A8}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.12
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/9/2019 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F5CDB01D-4D0D-49B4-B9D0-5FA10046C721}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8858.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/9/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A805720-B5B2-11E9-8006444553540000}
SYSTEM_INPUT_NAME Quickfire TKL 6keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A800900-B5B2-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A807E30-B5B2-11E9-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {585E0B40-B5E4-11E9-8001444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A807E30-B5B2-11E9-8009444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A80A540-B5B2-11E9-800A444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A807E30-B5B2-11E9-8007444553540000}
SYSTEM_INPUT_NAME Quickfire TKL 6keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D250B50-C282-11EA-8001444553540000}
SYSTEM_INPUT_NAME Apple Watch Magnetic Charging Cable
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
runtimebroker.exe causing PC to shutdown when only launching FFXIV - Mozilla Firefox
C:\Users\johnp\Documents\Rainmeter\Skins\illustro\Disk\2 Disks.ini
Microsoft Text Input Application
C:\Users\johnp\Documents\Rainmeter\Skins\illustro\Network\Network.ini
C:\Users\johnp\Documents\Rainmeter\Skins\illustro\System\System.ini
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD_Chipset_Drivers
Deluge 1.3.15
Google Chrome
Microsoft Edge
Microsoft Edge Update
qBittorrent 4.1.7
Rainmeter
Steam
TechPowerUp GPU-Z
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
StudioTax 2019
Balanced
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AMD Settings
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
hppLaserJetService
GameInput Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
AMD PCI Driver
OEM Application Profile
Realtek Ethernet Controller Driver
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
HP LaserJet 100 color MFP M175
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
HP LJ100 M175 HP Scan
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AMD_Chipset_Drivers
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
AMD GPIO2 Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Snagit 2020
7-Zip 19.00 (x64)
AMD Software
AMD Ryzen Master
Mozilla Firefox 81.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2013 - en-us
The Jackbox Party Pack
Shadowverse
Among Us
AMD Ryzen Master
Private Internet Access WinTUN Driver
Core Temp 1.14
AMD WVR64
AMD User Experience Program Installer
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Snagit 2020
Private Internet Access
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
64 Bit HP CIO Components Installer
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Branding64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AdobeCollabSync.exe 000025B0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000948
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000143C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000018E0
C:\Program Files (x86)\Steam\steam.exe 00002538
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000298C
C:\Program Files\Mozilla Firefox\firefox.exe 00000664
C:\Program Files\Rainmeter\Rainmeter.exe 0000270C
C:\Program Files\TechSmith\Snagit 2020\Snagit32.exe 00001634
C:\Program Files\TechSmith\Snagit 2020\snagiteditor.exe 00001F60
C:\Program Files\WindowsApps\AppleInc.iTunes_12109.3.52015.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002654
C:\Program Files\WindowsApps\Microsoft.GamingApp_2010.1001.1.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 0000268C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000464
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20091.84.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002340
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00000900
C:\Users\johnp\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002464
C:\WINDOWS\Explorer.EXE 00001CC8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000A80
C:\WINDOWS\system32\DllHost.exe 000004E0
C:\WINDOWS\system32\SettingSyncHost.exe 00002338
C:\WINDOWS\system32\sihost.exe 00001B60
C:\WINDOWS\system32\svchost.exe 00002528
C:\WINDOWS\system32\taskhostw.exe 000018A0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002298
C:\Windows\System32\RtkAudUService64.exe 00000550
C:\Windows\System32\RuntimeBroker.exe 00000C10
C:\Windows\System32\SecurityHealthSystray.exe 00001E18
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000DEC
C:\Windows\System32\smartscreen.exe 00002770
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001918
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EF4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000DBC