I mained Bard through ShB, and dabbled a bit in some high end content. I am by no means an expert or a high end player, and I have no familiarity with pre-ShB bard, but as a more 'casual' bard who is still somewhat familiar with it I think I may have some unique perspective.
Song Procs are fun, its really awesome to go on a tear with bloodletter or pitch perfect and get a lot in a row. Refulgent Arrow is less wowzers but helps even it out. The problem is if no procs are happening you just mash 1 over and over, which is kinda... mind numbing! Maybe making it so that Straight Shot Ready was an enhancement to Refulgent, rather than a requirement, would help the job feel a little less 'bleh' if you don't get any procs.
The support fantasy of bard is enjoyable. Echoing the sentiment fight design should have more 'cleansables' and bards should get more 'assist' abilities, even if they aren't a general damage assist class like DNC. "Spike" support may be neat. The numbers don't matter as much as being able to look at your party and intervene in some way that feels like a choice that you can feel good about. The reason Trubador feels better than all your damage buffs despite being less impactful is because your making a choice to deploy it and can see the difference it makes and hit it just because it was on cooldown. More like that please! Likewise, Battle Voice just doesn't feel good, and I would love if it was reworked to be a more 'active' ability.
AOE doesn't feel good, even though you can have some fun with Rain of Death. We definitely need an AOE DOT spreader. Maybe make it so your proc chance is based on having the poison up at all, rather than per-target, so it 'evens out' the procs?
Mainly though, the class is interesting but while its active, its a 'bad' active. It feels like homework to maintain your debuffs and song. It is a bad sort of passive, yet still hectic busywork, mainly due to I think some UI issues: If you use a default UI or something resembling it because you don't want to redo UIs per class and are a filthy casual who learned on the default and doesn't want to shake the boat too much, you gotta look up to see debuffs and song duration, right to see apex gauge, and down to see procs. I think making the song guage also have two icons for your procs, and show your DOT timers, would be a really great fix for this problem without dumbing down the class by removing debuffs or debuff refreshing.
Obviously for bard mega experts using custom UIs for the class this isn't even a real change, but it would make the class so much more readable and less hectic for new players, allowing more active choices and complexity to be added without overwhelming our poor casual minds.

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