I keep having a bug loop of error code 3085 during character creation

[Dynratygus]

Good afternoon and thank you for the reply.

Is the game allowed through the fire wall? Additionally have you tried changing the Internet Explorer settings?

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


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[Reonuki]

Hello again,

That was the instruction that the employee from call gave me, and I still had the issue.

[Reonuki]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you connected to the router directly through an Ethernet cable or are you using WiFi? Additionally if the error occurs on one character. Could you delete the locally saved content (My Documents > My Games > Final Fantasy XIV).

Thank you for visiting the Final Fantasy XIV Technical Support Forums

By meaning locally saved content, do you mean by this?

[Reonuki]

And I believe that this is something locked with the account, as this issue constantly happens with one account while my other account is working perfectly fine.

[Reonuki]

tried to delete the local files- It is still the same.