I keep having a bug loop of error code 3085 during character creation

[Reonuki]

I keep having a bug loop of error code 3085
Template (Windows and Mac Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date of issue:9/23/2020
Time of issue:10:00 AM
Frequency: Always
World name: Exodus
Character name@Home World name: Luna Everlight@Tonberry
Retainer name: n/a
NPC name:n/a
Monster name:n/a
Class/Level:n/a
Party or solo:n/a
In-game time:n/a
Area and coordinates:n/a
Housing:n/a
Steps:
1. I tried to make a new character on Exodus, but it gave me an error code of 3085.
2. It kicked me out of the game right after it showed its message.
3. I contacted the customer service via phone call, but the issue continued although I followed their instructions
4. When error code 3085 was gone, then the system gave me an error that the name was taken (which was not, it was confirmed by the SE employee that the name did not exist on any of the data centers.)
5. I also tested by deleting a character, make a character on a different data center, it still gave me the same error code again, 3085.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Xfinity
- Modem maker/model number: Arris TG1682G

PC Specs (If reporting graphical errors, full PC Specs are required.)
-=-=-=-=- System Information -=-=-=-=-




-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 11/14/18 10:06:35 Ver: V1.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32703.473MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 39871.473MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.822GB SYSTEM_FREEDISC_SPACE 478.936GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7920.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16351.736 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7920.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16351.736 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Scarlett 2i2 USB)
SYSTEM_SOUND_DEVICE_ID {37FA1887-1222-4C77-A48B-94E029317907}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0207
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/20/2019 00:00:00
SYSTEM_SOUND ASUS XG32V (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {670AF812-716A-471E-A4A5-6509D087D59A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
SYSTEM_SOUND Realtek Digital Output (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D432D3BA-BC30-4D85-8F4B-44CB25967B1D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8781.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/20/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF0E38F0-CB8F-11EA-8002444553540000}
SYSTEM_INPUT_NAME Lighting Node PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF0E11E0-CB8F-11EA-8001444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF17FCF0-CB8F-11EA-8003444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF312A40-CB8F-11EA-8008444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF315150-CB8F-11EA-8009444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF317860-CB8F-11EA-800A444553540000}
SYSTEM_INPUT_NAME CY04034801080006
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF182400-CB8F-11EA-8004444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF21C0F0-CB8F-11EA-8006444553540000}
SYSTEM_INPUT_NAME G Pro Wireless Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF21C0F0-CB8F-11EA-8007444553540000}
SYSTEM_INPUT_NAME ROG Gaming Display Aura Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: n/a
Laptop Model Number:n/a

Gamepad Manufacturer:n/a
Gamepad Model Name:n/a
Gamepad Part Number: n/a

Browser Information
- Name and version of the browser currently in-use: Chrome Version 85.0.4183.121
- Internet Explorer Version:11.1082.18362.0

I also tried this on my alt account that I have, that one works perfectly fine except for my main.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you connected to the router directly through an Ethernet cable or are you using WiFi? Additionally if the error occurs on one character. Could you delete the locally saved content (My Documents > My Games > Final Fantasy XIV).

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Reonuki]

Thank you for the quick response. I am connected with ethernet cable, and I tried this on my alt account and it seems like it's working perfectly fine. I tried deleting the local saved content and it still is not working with my main account.

[Reonuki]

Thank you for the quick response. I am connected with ethernet cable, and I tried this on my alt account and it seems like it's working perfectly fine. I tried deleting the local saved content and it still is not working with my main account.

By meaning alt account, I have a completely different account, not a character.

[Dynratygus]

Good afternoon and thank you for the reply.

Is the game allowed through the fire wall? Additionally have you tried changing the Internet Explorer settings?

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Reonuki]

Hello again,

That was the instruction that the employee from call gave me, and I still had the issue.

[Reonuki]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you connected to the router directly through an Ethernet cable or are you using WiFi? Additionally if the error occurs on one character. Could you delete the locally saved content (My Documents > My Games > Final Fantasy XIV).

Thank you for visiting the Final Fantasy XIV Technical Support Forums

By meaning locally saved content, do you mean by this?

[Reonuki]

And I believe that this is something locked with the account, as this issue constantly happens with one account while my other account is working perfectly fine.

[Reonuki]

tried to delete the local files- It is still the same.