Stormblood Prima Vista Tiring Room Crash

[Zeratul2506]

I recently finished the Stormblood main scenario quests and decided to unlock side content in Kugane by completing the quests with blue markers. One quest took my character to a room called the Prima Vista Tiring Room through a cutscene. After I watched the cutscene, my game crashed. Every time I try to login to my character, my game crashes. I've tried every recommendation related to this specific instance and none have resolved my problem. I tried uninstalling and reinstalling the game, changing compatibility settings to Windows 7, updating my drivers, but nothing worked.

My system info:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bill_\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.1.3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16245.859MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22389.859MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 462.992GB SYSTEM_FREEDISC_SPACE 259.292GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.928GB SYSTEM_FREEDISC_SPACE 628.680GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4021.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8122.930 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki132538.inf_amd64_a34b1de6c28c3534\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132538.inf_amd64_a34b1de6c28c3534\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132538.inf_amd64_a34b1de6c28c3534\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132538.inf_amd64_a34b1de6c28c3534\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.6859
SYSTEM_GRAPHICS_DRIVER_DATE 4/29/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {AD7BA86D-FFA8-4585-892C-58DB477861A6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8142
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDBFA10-53B0-11E7-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDC9650-53B0-11E7-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5AFBDB00-8642-11EA-8002444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDD0B80-53B0-11E7-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDD80B0-53B0-11E7-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDD3290-53B0-11E7-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDDA7C0-53B0-11E7-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDDCED0-53B0-11E7-8011444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDE1CF0-53B0-11E7-8013444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDE6B10-53B0-11E7-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDE9220-53B0-11E7-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDEB930-53B0-11E7-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDF2E60-53B0-11E7-801C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C538DED0-E97A-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5392CF0-E97A-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDF5570-53B0-11E7-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDFA390-53B0-11E7-8021444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDF7C80-53B0-11E7-8020444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFDFF1B0-53B0-11E7-8023444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE08DF0-53B0-11E7-8029444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE03FD0-53B0-11E7-8025444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE066E0-53B0-11E7-8027444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE0DC10-53B0-11E7-802B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

MedalOverlay
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Inbox - billml@mail.uc.edu - Outlook
#news - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel(R) HID Event Filter
Adobe Creative Cloud
Adobe Media Encoder 2019
Cisco AnyConnect Secure Mobility Client
Google Chrome
Dell Product Registration
Dell Help & Support
Microsoft Edge
Microsoft Edge Update
Microsoft OneDrive
Origin
Adobe Premiere Pro 2019
RESIDENT EVIL2
WinCDEmu
Intel(R) Wireless Bluetooth(R)
Dell Customer Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
univcredist
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Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Dell SupportAssist Remediation
McAfee Safe Connect
Dell Digital Delivery
Intel® PROSet/Wireless Software
AppLogLibSetup
Wondershare Helper Compact 2.6.0
REDRAGON PERDITION Gaming Mouse
Realtek Card Reader
Dell Update
GameInput Redistributable
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Dell Update - SupportAssist Update Plugin
Microsoft Games for Windows - LIVE Redistributable
Intel® PROSet/Wireless Software
Warframe
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
McAfee Safe Connect
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2005 Redistributable
Adobe Refresh Manager
Adobe Acrobat DC
Adobe Acrobat Reader DC
Intel(R) Online Connect Software Asset Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TrueColorXMLTables
True Color
Cisco Webex Meetings Desktop App
Launcher Prerequisites (x64)
Fine 142
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Realtek Ethernet Controller All-In-One Windows Driver
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - FTDI CDM Driver Package - Bus/D2XX Driver (03/09/2016 2.12.16)
Windows Driver Package - Parallax Inc CDM Driver Package - Bus & VCP Driver (03/09/2016 2.12.16)
Windows Driver Package - FTDI CDM Driver Package - VCP Driver (03/09/2016 2.12.16)
Windows Driver Package - PASCO Scientific (WinUSB) Pasco Interface (08/14/2008 1.0.0.0)
Bitdefender Total Security
Bitdefender Agent
Bitdefender Device Management
MATLAB
Notepad++ (64-bit x64)
Microsoft 365 Apps for enterprise - en-us
CD-adapco STAR-CCM+13.06.012
STAR WARS™: The Old Republic™
Dead Cells
Halo: The Master Chief Collection
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.90 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Product Registration
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft VC++ redistributables repacked.
Maxx Audio Installer (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Siemens NX 12.0
Microsoft Update Health Tools
Intel(R) Rapid Storage Technology
PuTTY release 0.73 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Intel(R) PRO/Wireless Driver
Intel® Online Connect Access
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
PeaZip 7.1.1 (WIN64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Epic Games Launcher Prerequisites (x64)
Dell SupportAssist Remediation
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
True Color
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Quickset64
Dell Help & Support
Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
SmartByte Drivers and Services
Intel(R) Serial IO
Intel(R) Rapid Storage Technology
Intel® Online Connect
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Dell SupportAssist
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Driver
VNC Viewer 6.20.529
Intel(R) ME UninstallLegacy
True Color XML Tables
Dell Update - SupportAssist Update Plugin
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRAM FILES\INTEL\INTEL(R) RAPID STORAGE TECHNOLOGY\IASTORICON.EXE 00001120
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00003498
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00004638
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe 00000684
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AdobeCollabSync.exe 00000344
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00004C0C
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 00004938
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000045B4
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00001150
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00003294
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001C18
C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 00002E28
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002E5C
C:\Program Files (x86)\REDRAGON PERDITION Gaming Mouse\hid.exe 00004BE4
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003A90
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00003C3C
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 00004468
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002404
C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 00004BFC
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00003DB8
C:\Program Files\Dell\QuickSet\quickset.exe 000032E4
C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE 000040AC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002904
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003B74
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000034E4
C:\Program Files\Rivet Networks\SmartByte\SmartByteTelemetry.exe 00005AF4
C:\Program Files\TrueColor\TrueColorUI.exe 00003D50
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 00003B70
C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00005454
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00000E70
C:\Program Files\WindowsApps\Microsoft.GamingApp_2010.1001.1.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 000004A4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 00005974
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe 000032EC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 00005CD4
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00005114
C:\Users\bill_\AppData\Local\Discord\app-0.0.308\Discord.exe 00002844
C:\Users\bill_\AppData\Local\Medal\app-4.439.0\Medal.exe 00001330
C:\Users\bill_\AppData\Local\Microsoft\Teams\current\Teams.exe 00005B50
C:\Users\bill_\AppData\Local\slack\app-4.9.0\slack.exe 000034F0
C:\WINDOWS\Explorer.EXE 0000252C
C:\WINDOWS\System32\DriverStore\FileRepository\ki132538.inf_amd64_a34b1de6c28c3534\igfxEM.exe 000024FC
C:\WINDOWS\System32\svchost.exe 00002FEC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002CFC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005D94
C:\WINDOWS\system32\ApplicationFrameHost.exe 000035E4
C:\WINDOWS\system32\DllHost.exe 0000491C
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00002070
C:\WINDOWS\system32\SettingSyncHost.exe 0000206C
C:\WINDOWS\system32\backgroundTaskHost.exe 00000F3C
C:\WINDOWS\system32\cmd.exe 0000487C
C:\WINDOWS\system32\conhost.exe 00005278
C:\WINDOWS\system32\sihost.exe 0000214C
C:\WINDOWS\system32\svchost.exe 00002888
C:\WINDOWS\system32\taskhostw.exe 0000234C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005404
C:\Windows\System32\RuntimeBroker.exe 00001030
C:\Windows\System32\SecurityHealthSystray.exe 00003D80
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe 00004598
C:\Windows\System32\oobe\UserOOBEBroker.exe 00005578
C:\Windows\System32\smartscreen.exe 00002F58
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001048
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002FA4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003600
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002564

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows and FINAL FANTASY XIV onto the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Zeratul2506]

Seems like that worked. I can load into the game now. I think having my game on another hard drive was the main issue, but nevertheless, my problem is solved. Thank you!