If it's the same as the business I work for, forums are just becoming antiquated. There's way more engagement on other platforms that can be more easily quantified and allow for a more personalized reply. Just look at how many of the posts outside of the 'Lore' sections are just the same thing said over and over. It becomes a bunch of white noise and it's the same way on pretty much any game forum you go to.

That said, I think they could consolidate some of the sections here and give some space for evergreen topics like glamour. like MistakeNot said, people are going to spend less time on them when there's more convenient ways of engaging with the community like Discord or Twitter.