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  1. #1
    Player
    Bufern's Avatar
    Join Date
    Sep 2020
    Posts
    2
    Character
    Dilyn Iesu
    World
    Phoenix
    Main Class
    Archer Lv 51

    Steam Download/Updating Problems

    I downloaded the game via Steam a few days ago, and have been playing with no problems. Went to log in this morning and there was a tiny (50mb) update on Steam.

    I had no option but to let it run. Then went to log in to the FF14 launcher as usual and it suddenly wants to re-download the ENTIRE game.

    My internet is not great in my location and this game takes a FULL 24 hours to download.

    As much as I've enjoyed the game, I don't have any intention of downloading it every time there is a patch/update, large or small.

    Can anyone explain to me why this happens and how i prevent it in the future?

    Thanks.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

    Are you able to connect directly to the router?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  3. #3
    Player
    Bufern's Avatar
    Join Date
    Sep 2020
    Posts
    2
    Character
    Dilyn Iesu
    World
    Phoenix
    Main Class
    Archer Lv 51
    Quote Originally Posted by Dynratygus View Post
    Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

    Are you able to connect directly to the router?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    Are you referring to my router? It is wi-fi but I use an ethernet cable, if that is what you're asking.
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Please try the following troubleshooting steps:

    - The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    -Make sure your fire wall or antivirus program is not interfering with the game

    - Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    -Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  5. #5
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)