Games crashes upon arriving in the first Stormblood zone

[Soupir16]

Hello,
I played the game for around 300 hours without any problem, but after I activated the Main Story Quest that transports you to the Fringes (the first Stormblood zone), the game crashed to desktop without any error message and crashes in the same way every time I try to log in. Now my character is stuck in this zone and I can't play. Can I do something about it ?

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Soupir16]

Hello,
I deleted the ex2 folder and downloaded it again, it solved the problem.
Thanks for your answer.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!