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  1. #1
    Player
    Lahkali's Avatar
    Join Date
    Sep 2020
    Posts
    2
    Character
    Lahkali Aralakh
    World
    Omega
    Main Class
    White Mage Lv 80

    C++ Runtime error - yet again.

    Hello,

    I've recently built a new PC and wanted to do the simple act of reinstalling FFXIV using the launcher located at https://www.finalfantasyxiv.com/playersdownload/na/ - this failed with the widely known "Microsoft Visual C++ Runtime Library" error (Runtime Error! /Tempinstaller.exe - abnormal program termination).

    Now I have all Windows updates installed, allowed the installed through the firewall, installed all abstract C++ software onto my PC as was suggested over the past ten years and I've run the benchmark (for fun at this point, just to prove that the game can run (it can 18k score).

    As such, I am requesting some definitive troubleshooting steps here. Also the TCP thing can't be it because I am playing from the exact same network as my previous PC, no changes in the settings whatsoever.

    Thank you.
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  2. #2
    Player
    Lahkali's Avatar
    Join Date
    Sep 2020
    Posts
    2
    Character
    Lahkali Aralakh
    World
    Omega
    Main Class
    White Mage Lv 80
    Update 1: Setup a new Windows profile with one marked difference: opt to not save data to OneDrive. Once this was done, the installer launched without the C++ pop up. The launcher may need to be updated in order play nice with OneDrive if a user opts to use this feature. I have not found any way to turn the option off in my other profile in order to verify this "fix".
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  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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