Occasional (~50% of the time) crash upon launch.

**NoPyro** · 10-09-2020 07:38 AM

Upon pressing the play button on the launcher I am occasionally met with 2 or more errors:

this doesn't happen every single time but quite often, about 50% of the time, I don't know what could be causing this as it started very suddenly about a week ago, if any more information is needed feel free to let me know what it is and how to get it, I'll reply asap.

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Ieltr\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	BIOS Date: 05/22/15 11:16:52 Ver: 04.06.05
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16286.867MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	22430.867MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 223.563GB    SYSTEM_FREEDISC_SPACE 25.432GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.342GB    SYSTEM_FREEDISC_SPACE 0.069GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.320GB    SYSTEM_FREEDISC_SPACE 75.999GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP	GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8143.434 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1680 x 1050 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE	9/30/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP	GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8143.434 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE	9/30/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID	{5DD4163A-6150-43D1-AF6A-5159975F42E8}
SYSTEM_SOUND_DEVICE_NAME	vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION	2020.5.15.0
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	5/15/2020 01:00:00
SYSTEM_SOUND	Speakers (2- XIBERIA)
SYSTEM_SOUND_DEVICE_ID	{9970FB6E-907A-4099-980B-C97320A5AD09}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/7/2020 01:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2EFA6490-A816-11EA-8001444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B2E3FAC0-A530-11EA-8001444553540000}
SYSTEM_INPUT_NAME	XIBERIA
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3BCABA30-A816-11EA-8006444553540000}
SYSTEM_INPUT_NAME	Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3BCBCBA0-A816-11EA-8007444553540000}
SYSTEM_INPUT_NAME	Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3BCBF2B0-A816-11EA-8008444553540000}
SYSTEM_INPUT_NAME	Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3BCC40D0-A816-11EA-8009444553540000}
SYSTEM_INPUT_NAME	Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2EFC3950-A816-11EA-8002444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2EFC8770-A816-11EA-8003444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3CB23400-A816-11EA-800A444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2EFCD590-A816-11EA-8004444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2FE1DE60-A816-11EA-8005444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Vivaldi
#general - Discord
Snipping Tool
Tools
Colors
History
Layers
Untitled - paint.net 4.2.12
Microsoft Edge
Settings
Settings
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Microsoft Edge
NVIDIA GeForce Overlay
Microsoft Text Input Application


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EasyBCD 2.4
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NVIDIA Watchdog Plugin for NvContainer
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00004384
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002418
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00003124
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe	000007D8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe	000032D0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00003624
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe	0000309C
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe	00002110
C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe	000020C0
C:\Program Files\Bitdefender\Bitdefender VPN\BdVpnApp.exe	000037A4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	000044F8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	000043F4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	00003684
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2007.24723.0_x64__8wekyb3d8bbwe\Cortana.exe	00003BC4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00004358
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe	00005A3C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFT.exe	00002190
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe	00005978
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe	00002C38
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe	000005B0
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C:\Users\Ieltr\AppData\Local\Vivaldi\Application\update_notifier.exe	00003164
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C:\Windows\Explorer.EXE	00002560
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00000598
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C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00000694
C:\Windows\system32\ApplicationFrameHost.exe	000030A4
C:\Windows\system32\DllHost.exe	00000870
C:\Windows\system32\MicrosoftEdgeSH.exe	00004620
C:\Windows\system32\SettingSyncHost.exe	00002D44
C:\Windows\system32\SnippingTool.exe	00000EE4
C:\Windows\system32\browser_broker.exe	00000F50
C:\Windows\system32\cmd.exe	00000D74
C:\Windows\system32\conhost.exe	00001878
C:\Windows\system32\sihost.exe	000022A4
C:\Windows\system32\svchost.exe	00004110
C:\Windows\system32\taskhostw.exe	00002070
E:\Programs\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe	00003A80
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**Dynratygus** · 10-09-2020 08:16 AM

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

What have you tried to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

**NoPyro** · 10-09-2020 06:35 PM

So far I've turned off the discord overlay and updated my graphics drivers through geforce experience, neither seem to have helped.

Thank you for the quick reply.

**Rhaervis** · 10-09-2020 11:20 PM

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install Steam, FINAL FANTASY XIV, and Windows onto the same drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

**NoPyro** · 10-10-2020 08:35 PM

I've turned off razer cortex and turned off full screen optimizations, so far this seems to have fixed my issue, thank you for all the help.

**Rhaervis** · 10-14-2020 04:13 AM

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!

Thread: Occasional (~50% of the time) crash upon launch.

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Occasional (~50% of the time) crash upon launch.

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