black screen after logging out

[Paito]

I Know there was a post about the Black screen issue and that person didn't replay on the board of the tech support and close it up.

What that person was saying is happening to me as well. After closing the game I get a black screen. There are 2 different ways to close the game
1. alt tab the game and right click taskbar and click on task management and force the game to shutdown.
2. after you close the game when the black screen appears. use CTRL + ALT + DEL and then sign out (look out if you was working on something you data maybe not being saved)

There are no Error Messages at all when the black screen appears.
If I recall it I have this issue sinds 5.3 patch

Intel I7 X980 (2nd gen)
12 GB ram
64 bit windows
GTX 1080 TI graphics card
ASUS ROG Swift Curved PG348Q Gaming Monitor - 34" 21:9
Asus Rampage III (1366 socket)

This was all what I can think of you probable needed to know.

Kind regards,
Johan Toetenel

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Paito]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Toetenel\Documents
FINAL FANTASY XIV - A Realm Reborn G:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 05/12/11 15:00:51 Ver: 08.00.15
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 12279.113MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14967.113MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.380GB SYSTEM_FREEDISC_SPACE 72.244GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1278.982GB SYSTEM_FREEDISC_SPACE 720.753GB
SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9.982GB SYSTEM_FREEDISC_SPACE 9.434GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6139.557 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/12/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digitale audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C2AFC8CC-60BF-4B50-9850-D8777022C352}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Luidsprekers (Logitech G933 Gaming Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {CF71C595-B9AE-45CC-8A3A-D642A9EBAF38}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A4EB790-DEF1-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A4F53D0-DEF1-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B32EE50-61B1-11E9-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B33FFC0-61B1-11E9-8006444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B34EA20-61B1-11E9-8007444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A4F7AE0-DEF1-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A4FA1F0-DEF1-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B351130-61B1-11E9-8008444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B3622A0-61B1-11E9-8009444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B370D00-61B1-11E9-800A444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
black screen after logging out - Google Chrome
Taakbeheer
Discord
Steam
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Instellingen
Microsoft Nieuws
Microsoft Nieuws


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Call of Duty Modern Warfare
Call of Duty Modern Warfare Beta
Destiny 2
Diablo II
Diablo III
Google Chrome
Microsoft Edge
Microsoft Edge Update
NiceLabel 2019
Notepad++ (32-bit x86)
Steam
Synology Assistant (remove only)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
LWS Pictures And Video
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
File Viewer Plus 3
CameraHelperMsi
LWS Help_main
LWS Twitter
LWS YouTube Plugin
VirtualDJ 2018
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
erLT
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
LWS Gallery
Teams Machine-Wide Installer
Brother MFL-Pro Suite MFC-J4620DW
LWS Launcher
LWS Webcam Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
Adobe Refresh Manager
Adobe Acrobat Reader DC - Nederlands
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
PS4 Remote Play
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CyberLink PowerDVD 17
Logitech-webcamsoftware
MTG Arena
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS MultiFrame
LWS Facebook
Streamlabs OBS 0.20.2
Microsoft Office 365 Business - nl-nl
Tomb Raider
Source Dedicated Server
Resident Evil 5 / Biohazard 5
Resident Evil 6 / Biohazard 6
Gyromancer
FINAL FANTASY III
resident evil 4 / biohazard 4
Resident Evil / biohazard HD REMASTER
Street Fighter V
Resident Evil 0 / biohazard 0 HD REMASTER
DOOM
FINAL FANTASY VII
RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil
Ultra Street Fighter IV
NieR:Automata™
PLAYERUNKNOWN'S BATTLEGROUNDS
Sword Art Online: Hollow Realization Deluxe Edition
Counter-Strike: Global Offensive
DRAGON QUEST® XI: Echoes of an Elusive Age™
Shadow of the Tomb Raider
RESIDENT EVIL 2 / BIOHAZARD RE:2
DISSIDIA FINAL FANTASY NT Free Edition
R-Type Dimensions EX
TeamSpeak 3 Client
FACEIT Anti-Cheat
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Update Health Tools
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
NiceLabel 2019
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA-configuratiescherm 452.06
NVIDIA Grafisch stuurprogramma 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX Systeem Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio-stuurprogramma 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000012F0
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 000040A0
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00004080
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000253C
C:\Program Files\LGHUB\lghub.exe 00003738
C:\Program Files\LGHUB\lghub_agent.exe 00003548
C:\Program Files\LGHUB\logi_analytics_client.exe 00003FA0
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00003768
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003140
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000F64
C:\Program Files\WindowsApps\Microsoft.BingNews_4.51.22441.0_x64__8wekyb3d8bbwe\Microsoft.Msn.News.exe 00004124
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00003824
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002A20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20081.117.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002B54
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20081.117.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00000FDC
C:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003584
C:\Steam\steam.exe 00003090
C:\Users\Toetenel\AppData\Local\Discord\app-0.0.307\Discord.exe 00003E94
C:\Users\Toetenel\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003274
C:\WINDOWS\Explorer.EXE 00000AF0
C:\WINDOWS\System32\svchost.exe 00002CC8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002640
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003CF8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000040D0
C:\WINDOWS\system32\DllHost.exe 00001F84
C:\WINDOWS\system32\MusNotifyIcon.exe 00003AE0
C:\WINDOWS\system32\SettingSyncHost.exe 00002B28
C:\WINDOWS\system32\conhost.exe 000027C4
C:\WINDOWS\system32\sihost.exe 00000598
C:\WINDOWS\system32\svchost.exe 00002488
C:\WINDOWS\system32\taskhostw.exe 00001F20
C:\WINDOWS\system32\wbem\unsecapp.exe 00003718
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000047D4
C:\Windows\System32\RuntimeBroker.exe 000040E8
C:\Windows\System32\SecurityHealthSystray.exe 0000339C
C:\Windows\System32\smartscreen.exe 00001CA0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000027AC
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000A44
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000043A8

Oh and my Laptop of MSI doesn't give me a black screen

kind regards,
Johan Toetenel

[Dynratygus]

Good morning and thank you for the reply?

What have you tried to alleviate the issue? Additionally, could you try updating the graphics drivers?

Thank you for posting in the Final Fantasy XIV Technical Support Forums

[Paito]

I don't have alleviate the issue but I got an update from Microsoft for the framework 3.5 - 4.0 but no improvement and my Graphics driver are up to date.

Sorry for the late response

Kind regard,
Johan Toetenel

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.