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  1. 09-04-2020 04:47 AM #1
    DJSergioTee
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    Installation/launch help

    Hi everybody,

    Today I purchased Final Fantasy XIV Complete Edition for Mac OS. I already play this amazing game on PS4, but... I have some problems with the installation/launcher.
    I can log-in, using the unique key code and go to the screen where I can choose my service account.
    And then it goes wrong... Can somebody please help me?

    I have a 2017 MacBook Pro, 13" inch, Mac OS X Catalina 10.15.6 and enough space.
    But I got the message I don't have enough App space.
    Can somebody please help? I really get frustrated. :-/

    With kind regards,
    Sergio Tee
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  2. 09-04-2020 05:31 AM #2
    Dynratygus
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    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Could you try entering the registration code on the Mog Station?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  3. 09-04-2020 02:14 PM #3
    DJSergioTee
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    Good morning Dynratigus,

    Thank you so much.
    The software is downloading all the info and updates.
    I didn’t know I had to register the software in the Mog Station first.
    Thank you, I really got frustrated last night.
    Can’t wait to play.

    Grtz, Sergio
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  4. 09-04-2020 03:20 PM #4
    DJSergioTee
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    This game is hell when you can’t start it up!
    Now the problem pops up that it can’t upload the patches.
    Can somebody please help me?
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  5. 09-04-2020 03:38 PM #5
    DJSergioTee
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    At the moment I started the download proces of the updates again and and time remaining is now 88 min instead of 187 minutes which was right before the pop up with the text ‘can’t upload patches’.
    Hooefully I can play this fantastic game soon.
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  6. 09-04-2020 04:26 PM #6
    DJSergioTee
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    Alright, today starts terrible.
    I am only one step further.
    I could put my registration code in the Mog Station and for the second time I try to download the patches.
    But... a pop up in the launcher says ‘Unable to downllad patch files.
    [30413][25008][10009]

    Can somebody please tell me what to do with this?
    I mean I really want to play this game.
    The installation is terrible!
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  7. 09-05-2020 04:56 AM #7
    Rhaervis
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    As a later thread states the issue has been resolved, we will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
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