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  1. #1
    Player
    RFAurora's Avatar
    Join Date
    Jan 2019
    Posts
    13
    Character
    Asuna Wattanabe
    World
    Siren
    Main Class
    Samurai Lv 80

    Help! "An unexpected error has occurred. Exiting FINAL FANTASY XIV .(17)"

    I logged into FFXIV today to take care of my dailies and everything that reset for the week. I went from my inn room in Limsa Lominsa to the Doman Enclave just fine, but when I went to Ishgard's Brume to get to The Firmament, I started getting this error. I updated my graphics driver, restarted my computer, and even deleted the FFXIV folder in My Games. Now, when I talk to Tomelin, the game just CTD. Not sure what I need to do to fix the issue.
    (0)

  2. #2
    Player
    RFAurora's Avatar
    Join Date
    Jan 2019
    Posts
    13
    Character
    Asuna Wattanabe
    World
    Siren
    Main Class
    Samurai Lv 80
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument E:\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1203
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16317.551MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 20669.551MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.827GB SYSTEM_FREEDISC_SPACE 103.414GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 351.907GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 435.808GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2717.495GB
    SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1601.598GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4053.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8158.775 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
    SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4053.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8158.775 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
    SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {CF373190-8C01-4B20-A002-D9172E8519E8}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8273
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/17/2017 00:00:00
    SYSTEM_SOUND Dell S2417DG (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {0012F440-87D9-43A2-A807-AEAA0AD5CB74}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
    SYSTEM_SOUND Dell S2417DG (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {5A8A5424-DA1A-4698-A7B0-D093A01FF6A3}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {92FECDB4-DD9C-4178-AABB-6C503F733D71}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8273
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/17/2017 00:00:00
    SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {C77975CA-6E4B-4054-A8CA-610BF98FD824}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8273
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/17/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7682AA50-E860-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7683E2D0-E860-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {76856970-E860-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CE22C970-5D07-11E7-8001444553540000}
    SYSTEM_INPUT_NAME WONDER BOX
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {76867AE0-E860-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8B4AEB00-3971-11E7-8006444553540000}
    SYSTEM_INPUT_NAME G510s Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8B4BAE50-3971-11E7-8007444553540000}
    SYSTEM_INPUT_NAME G510s Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Help! "An unexpected error has occurred. Exiting FINAL FANTASY XIV .(17)" - Mozilla Firefox
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 NPAPI
    Blizzard App
    BitRaider Streaming Client
    Bruteforce Save Data
    COMODO Secure Shopping
    Internet Security Essentials
    CrystalDiskInfo 7.0.5 Shizuku Edition
    dBpoweramp
    Diablo III
    Fallout 76
    Fallout Mod Manager 0.13.21
    Google Chrome
    Hearthstone
    Heroes of the Storm
    HideVolumeOSD 1.2
    HP Photo Creations
    ASUS GPU TweakII
    LibreCAD
    Logitech Camera Settings
    Microsoft Edge
    Microsoft Edge Update
    Origin
    PerfectTUNES
    RamCache II
    Amazon Send to Kindle
    StarCraft
    StarCraft II
    Steam
    Star Wars The Old Republic
    ASUS GPU TweakII
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Elevated Installer
    HP FTP Plugin
    TERA
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Intel(R) Chipset Device Software
    ASUS(R) Intel(R) Extreme Tuning Utility
    SDFormatter
    HP OneDrive Plugin
    HP SharePoint Plugin
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Qualcomm Atheros 11ac Wireless LAN Installer
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    Samsung Magician
    Intel(R) Trusted Connect Services Client
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Front Base Driver
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Star Wars: The Old Republic
    Stopping Plex
    Corsair LINK 4
    Mass Effect™
    Java Auto Updater
    Dragon Age™ II
    Mass Effect™ 3
    AURA
    En Masse Launcher
    Crysis 2
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Games for Windows Marketplace
    Microsoft Visual C++ 2005 Redistributable
    Plex Media Server
    Microsoft Visual C++ 2005 Redistributable
    Mass Effect™: Andromeda
    HP ENVY Photo 7100 series Help
    Mass Effect™ 2
    Garmin Express
    CyberLink PowerDVD 16
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    PlayOnline Viewer
    Garmin Express
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Visual C++ 2005 Redistributable
    HP EmailSMTP Plugin
    Plex Media Server
    Intel® Driver Update Utility
    Apple Application Support (32-bit)
    Dead Space™
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    Microsoft Visual C++ 2005 Redistributable
    Epic Games Launcher
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Dragon Age: Origins
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Asus Sonic Radar 3
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    ASUS(R) Intel(R) Extreme Tuning Utility
    LOOT version 0.13.6
    . . .
    Dead Space™ 2
    Launcher Prerequisites (x64)
    ASUS Product Register Program
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    AI Suite 3
    Asus Sonic Studio 3
    Arc
    HP Google Drive Plugin
    COMODO Secure Shopping
    Dead Space™ 3
    Dragon Age: Origins Character Creator
    Corsair LINK 4
    Dragon Age™: Inquisition
    Brother MFL-Pro Suite MFC-J4710DW
    Twitch
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Jade Empire
    HP Dropbox Plugin
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Microsoft VC++ redistributables repacked.
    Realtek High Definition Audio Driver
    Dragon Age II
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    SimCity™
    Wing Commander III
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Streamlabs OBS 0.13.4
    Windows Driver Package - Amazon.com (WinUSB) FireDevicesUsbDeviceClass (10/27/2014 1.4.0000.00000)
    Vortex
    Nexus Mod Manager
    7-Zip 16.04 (x64)
    Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
    Combined Community Codec Pack 64bit 2015-10-18
    COMODO Internet Security Premium
    CPUID ROG CPU-Z 1.78
    Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1)
    Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
    Amazon.com Fire_Devices
    Logitech Gaming Software 9.00
    Mozilla Firefox 77.0 (x64 en-US)
    Mozilla Maintenance Service
    Notepad++ (64-bit x64)
    Microsoft 365 - en-us
    Intel(R) Network Connections
    Age of Empires® III: Complete Collection
    Helltaker
    Batman™: Arkham Knight
    Brütal Legend
    SteamVR
    Skyrim Script Extender (SKSE)
    Kingdom: Classic
    Tree of Savior (English Ver.)
    Batman - The Telltale Series
    Ashes of the Singularity: Escalation
    Batman: The Enemy Within - The Telltale Series
    Slave's Sword
    TeraCopy version 3.26
    SonicStudio3Setup
    . .
    Update for Windows 10 for x64-based Systems (KB4023057)
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 261 (64-bit)
    ProductDaemonSetup
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    SonicMapperConfigurator
    Intel(R) Rapid Storage Technology
    HP ENVY Photo 7100 series Basic Device Software
    ApoDispatchConfigurator
    Logitech G HUB
    COMODO Internet Security Premium
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Qualcomm Atheros Bluetooth Installer (64)
    Intel(R) Rapid Storage Technology
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Intel(R) Network Connections
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Intel(R) Management Engine Components
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Chipset Device Software
    Product Improvement Study for HP ENVY Photo 7100 series
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    SonicRadar3Setup
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 452.06
    NVIDIA Graphics Driver 452.06
    NVIDIA GeForce Experience 3.20.4.14
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.34
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.4.14
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    ANT Drivers Installer x64
    Apple Mobile Device Support
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Components
    Apple Application Support (64-bit)
    Intel(R) ME UninstallLegacy
    iTunes


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\PROGRA~1\HP\HPENVY~1\Bin\HPNETW~1.EXE 00002D28
    C:\Program Files (x86)\ASUS\ASUS Ai Charger\AiChargerAP.exe 00002AD4
    C:\Program Files (x86)\COMODO\Internet Security Essentials\vkise.exe 000037BC
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002AC4
    C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 00002D74
    C:\Program Files (x86)\HideVolumeOSD\HideVolumeOSD.exe 00000F8C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002EBC
    C:\Program Files (x86)\RamCache II\RamCache.exe 000004E4
    C:\Program Files\COMODO\COMODO Internet Security\cis.exe 000017DC
    C:\Program Files\HP\HP ENVY Photo 7100 series\Bin\ScanToPCActivationApp.exe 000030B4
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001B24
    C:\Program Files\LGHUB\lghub.exe 00003BF8
    C:\Program Files\LGHUB\lghub_agent.exe 00003B24
    C:\Program Files\LGHUB\logi_analytics_client.exe 00000E2C
    C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00002DE0
    C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00002DFC
    C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00002CD8
    C:\Program Files\Logitech Gaming Software\LCore.exe 000012A4
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000025F0
    C:\Program Files\Mozilla Firefox\firefox.exe 00002BC4
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000027F4
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001390
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 000025C0
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 000013C0
    C:\Program Files\iTunes\iTunesHelper.exe 00002DC4
    C:\WINDOWS\Explorer.EXE 00001224
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001918
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002144
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B70
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003138
    C:\WINDOWS\system32\DllHost.exe 00003910
    C:\WINDOWS\system32\SettingSyncHost.exe 00001B3C
    C:\WINDOWS\system32\conhost.exe 00002EA4
    C:\WINDOWS\system32\sihost.exe 00000C18
    C:\WINDOWS\system32\svchost.exe 00000A04
    C:\WINDOWS\system32\taskhostw.exe 00000D90
    C:\WINDOWS\system32\wbem\unsecapp.exe 00003370
    C:\Windows\System32\CompPkgSrv.exe 00003194
    C:\Windows\System32\RuntimeBroker.exe 00002B70
    C:\Windows\System32\SecurityHealthSystray.exe 000004CC
    C:\Windows\System32\smartscreen.exe 00003BB8
    D:\Program Files (x86)\CyberLink\PowerDVD16\Common\CLMPSvc.exe 000031DC
    D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000025A4
    D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000048C
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Could you try installing the game on the C drive? Additionally were any changes or updates made to the PC that coincide with the crash?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  4. #4
    Player
    RFAurora's Avatar
    Join Date
    Jan 2019
    Posts
    13
    Character
    Asuna Wattanabe
    World
    Siren
    Main Class
    Samurai Lv 80
    Quote Originally Posted by Dynratygus View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Could you try installing the game on the C drive? Additionally were any changes or updates made to the PC that coincide with the crash?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    Honestly, it's been on the D: drive for as long as I've been a subscriber and never had an issue until now. I don't like putting games on an SSD as well. As for changes or updates before this error, there were none. And from what I've read, I haven't been the only one with this issue today.
    (0)

  5. #5
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Windows and FINAL FANTASY XIV onto the same drive

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  6. #6
    Player
    RFAurora's Avatar
    Join Date
    Jan 2019
    Posts
    13
    Character
    Asuna Wattanabe
    World
    Siren
    Main Class
    Samurai Lv 80
    Quote Originally Posted by Rhaervis View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Windows and FINAL FANTASY XIV onto the same drive

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    1)Temps are at optimal levels.
    2)FFXIV is the only thing that runs when I play.
    3)No mods on my system except for Dragon Age, Skyrim, and Fallout 4.
    4)Can't check that now. Reinstalling the game
    5)Removed my headset. No change.
    6)Updated first time I got the error. No change.
    7)Tried, didn't help.
    8)Windows is on an SSD. I hate having any games on SSDs, but am reinstalling there to try...Won't be back in the game for several days though...
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  7. #7
    Player
    RFAurora's Avatar
    Join Date
    Jan 2019
    Posts
    13
    Character
    Asuna Wattanabe
    World
    Siren
    Main Class
    Samurai Lv 80
    Reinstalling the game fixed whatever error there was.
    (0)

  8. #8
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
    (0)