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  1. #1
    Player
    JohnNobodyX's Avatar
    Join Date
    Sep 2020
    Posts
    1
    Character
    John Nobody
    World
    Siren
    Main Class
    Archer Lv 28

    Unable to complete version check. [30410][30607][20457][409]

    I've done everything.

    I reinstalled the game more than 4 times, when I leave this error appears only yesterday I played for 20 minutes I left to be able to let the PC rest came back the error.

    I have restarted the modem and the network countless times.

    My Windows Defender antivirus is completely disabled as well.

    I did all kinds of ways to be able to solve this in the forum, yet nothing was successful.

    I sincerely loved the game and its story (I am a fan of games with history, mainly FFXIV Online).

    Ah yes , a few days ago it was working perfectly.

    Please show me a way out of such a catchy problem.

    Link for error same in this title : https://imgur.com/LBsH7AS
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    Last edited by JohnNobodyX; 09-02-2020 at 08:45 PM.

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Please try the following troubleshooting steps:

    - The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    -Make sure your fire wall or antivirus program is not interfering with the game

    - Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    -Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)