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  1. #1
    Player
    SwitchItOn's Avatar
    Join Date
    Sep 2020
    Posts
    7
    Character
    Nar Edhel
    World
    Twintania
    Main Class
    White Mage Lv 72

    "An unexpected error has occurred. Exiting FFXIV"

    FFXIV (Steam client) keeps crashing back to desktop. It appears to be specific to some locations in the game. Any attempt to log back results in the same crash, ruling out GPU temps. I am not sure if that is related to the (many) crash complaints in the forum and on reddit and SE may or may not already be looking into it. Overlays are disabled, and this is a fresh (up to date) Windows 10 install. The only way out is to use another computer that has an NVIDIA card, go to another location, and come back to the game until it comes to another unstable area. Error numbers seem to be consistent between crashes (detailed below).

    ------------

    ERROR MESSAGE:

    An unexpected error has occurred. Exiting Final Fantasy XIV. Date.
    ffxiv_dx11.exe+1295E78
    ffxiv_dx11.exe+129846E
    ffxiv_dx11.exe+129AF35
    ffxiv_dx11.exe+45CCDC
    ffxiv_dx11.exe+191762
    ffxiv_dx11.exe+1364339
    KERNEL32.DLL+16FD4
    ntdll.dll+4CEC1


    ------------

    SYS INFO:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\User Name\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 2418
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16302.820MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18734.820MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.269GB SYSTEM_FREEDISC_SPACE 180.856GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.240GB SYSTEM_FREEDISC_SPACE 71.359GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8151.258 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8151.410 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.12027.1001
    SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2020 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 1 - IPS32QHD (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {DE073A76-5742-40E3-958A-9ED162519954}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.16
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/1/2020 01:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {0DCF75B8-66CC-49C5-920F-172C4CC08235}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/9/2020 01:00:00
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {577818C5-3E86-4B73-8479-84FD5AB65751}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/9/2020 01:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0732C450-DCCF-11EA-8007444553540000}
    SYSTEM_INPUT_NAME AURA LED Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {302F0460-EAFB-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga 2014
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {302F0460-EAFB-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga 2014
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {302F0460-EAFB-11EA-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga 2014
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {302F0460-EAFB-11EA-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga 2014
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    MainWindow
    Microsoft Text Input Application
    Settings
    Settings
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Microsoft Edge
    Microsoft Edge Update
    Steam
    Heaven Benchmark version 4.0
    AMD Settings
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
    AMD Software
    CPUID HWMonitor 1.41
    Logitech Options
    Mozilla Firefox 80.0 (x64 en-GB)
    Mozilla Maintenance Service
    FINAL FANTASY XIV Online
    ESET Security
    AMD WVR64
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
    Branding64
    AMD Settings
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003270
    C:\Program Files (x86)\Steam\steam.exe 000026B0
    C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000022F0
    C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001CCC
    C:\Program Files\ESET\ESET Security\eguiproxy.exe 00002A9C
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003A88
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 00001374
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003244
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000010D8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20081.116.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002D4C
    C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 00003B08
    C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 00003BD8
    C:\Windows\Explorer.EXE 00000A7C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003544
    C:\Windows\System32\CompPkgSrv.exe 00003A80
    C:\Windows\System32\RuntimeBroker.exe 000033D8
    C:\Windows\System32\SecurityHealthSystray.exe 00001B20
    C:\Windows\System32\smartscreen.exe 00000A00
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003990
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003824
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B14
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001B50
    C:\Windows\system32\ApplicationFrameHost.exe 00002F04
    C:\Windows\system32\DllHost.exe 00001880
    C:\Windows\system32\SearchProtocolHost.exe 00003560
    C:\Windows\system32\sihost.exe 000030C8
    C:\Windows\system32\svchost.exe 00001F10
    C:\Windows\system32\taskhostw.exe 00003638
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000015CC
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001470
    (0)
    Last edited by SwitchItOn; 09-02-2020 at 06:03 AM.