When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: Since Sept 26th & all day/night
Frequency: Lag spike resulting in the red icon with lightning bolt next to name every 1-15 minutes, Disconnects every hour-2 hours
World name: Crystal, Goblin
Character name: Selim Wormrider
Retainer name: -
NPC name: -
Monster name: -
Class/Level: 80 Paladin
Party or solo: Both
In-game time: All day
Area and coordinates: All locations
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Wired connection, WOW internet
- Modem maker/model number: Surfboard SB6183
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jon\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz (6 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F14
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16320.832MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22208.832MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.492GB SYSTEM_FREEDISC_SPACE 24.897GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 43.385GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 13.203GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 95.122GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.416 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B7861849-40B2-432D-A5FE-0A244C6D83F2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8746.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/1/2019 20:00:00
SYSTEM_SOUND Speakers (Audioengine D1)
SYSTEM_SOUND_DEVICE_ID {E0EC37CD-574F-47ED-A990-01D6B019F906}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/6/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CE0ED7F0-1F77-11EA-8005444553540000}
SYSTEM_INPUT_NAME Audioengine D1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CE0C8E00-1F77-11EA-8001444553540000}
SYSTEM_INPUT_NAME Media Keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 55 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CE0F7430-1F77-11EA-8006444553540000}
SYSTEM_INPUT_NAME Audioengine D1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CE0D7860-1F77-11EA-8002444553540000}
SYSTEM_INPUT_NAME Media Keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CE0D7860-1F77-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED7E650-BD3C-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED83470-BD3C-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED83470-BD3C-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED85B80-BD3C-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3DBFAA40-BD3C-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Steam
In-Game Bugs - Post New Thread - Mozilla Firefox
@The_HighPri3st(PC) - Discord
Settings
Settings
Alarms & Clock
Alarms & Clock
Philips Hue Sync
Microsoft Text Input Application
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
The_HighPri3st
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Hitman: Absolution
Battle.net
Call of Duty Modern Warfare
Printer Registration
Canon IJ Printer Assistant Tool
Canon TS9100 series On-screen Manual
Canon Quick Menu
Canon IJ Network Scanner Selector EX2
Canon IJ Scan Utility
CHITUBOX 1.6.3
CHITUBOX 1.6.4.3 Beta
Driver Booster 7
Canon Easy-WebPrint EX
Escape from Tarkov
FAHClient
Google Chrome
IJ Network Device Setup Utility
MEGAsync
Microsoft Edge
Microsoft Edge Update
Mudfish Cloud VPN v5.2.4
Origin
Plex
qBittorrent 4.2.5
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
SeaTools for Windows 1.4.0.7
Steam
Webroot SecureAnywhere
synesthesia-win32-x86
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ENE_EHD_M2_HAL
UE4 Prerequisites (x64)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Plex Media Server
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Google Update Helper
Stopping Plex
Microsoft Windows Desktop Runtime - 3.1.4 (x64)
GOG Galaxy
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Thrustmaster TARGET
Plex Media Server
GameInput Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
SD Card Formatter
ENE RGB HAL
Battlestate Games Launcher 10.3.0.1162
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Futuremark SystemInfo
Plarium Play
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
STAR WARS Jedi - Fallen Order™
ENE IO Driver
Windows 10 Update Assistant
Apex Legends
T.Flight Hotas drivers
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
ExpressVPN
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Patriot Viper M2 SSD RGB
ExpressVPN
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
RGB Fusion
Vortex
RSI Launcher 1.4.4
Logitech Capture
CPUID CPU-Z 1.92
DCS World
EVGA Precision X1
HWiNFO64 Version 6.28
Meshmixer
Mozilla Firefox 80.0 (x64 en-US)
Mozilla Maintenance Service
SoundSwitch 5.5.2.29612
Dreamscaper Demo
Are You Ready for Valve Index?
Fall Guys
Persona 4 Golden
Mystery Case Files: Moths to a Flame Collector's Edition
Lamentum Demo
Red Dead Redemption 2
Devolverland Expo
Desperados III Demo
EVERSPACE™ 2 - Prototype
Grounded Demo
Ultra Strangeness Demo
Exo One Demo
Metamorphosis Demo
Iron Harvest Demo
Just Die Already Demo
Marvel’s Avengers Beta
Alien: Isolation
Tabletop Simulator
The Witcher 3: Wild Hunt
Call of Duty: Black Ops III
LISA
Hidden Object Bundle 4 in 1
Elite Dangerous
FINAL FANTASY XIV Online
Borderlands 3
Metro Exodus
Wallpaper Engine
Paladins
Drawn®: Dark Flight™ Collector's Edition
Human: Fall Flat
ACE COMBAT™ 7: SKIES UNKNOWN
Pathologic 2
Drawn: The Painted Tower
Deep Rock Galactic
Christmas Stories: Nutcracker Collector's Edition
Drawn™: Trail of Shadows Collector's Edition
Battlefleet Gothic: Armada 2
BATTLETECH
FINAL FANTASY XV WINDOWS EDITION
The LEGO® NINJAGO® Movie Video Game
Aim Lab
DOOM Eternal
The Dark Pictures Anthology: Man of Medan
Synaptics Pointing Device Driver
Core Temp 1.16
Patriot Viper M2 SSD RGB
Microsoft .NET Core Host FX Resolver - 3.1.4 (x64)
Canon TS9100 series MP Drivers
Core
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft .NET Core Runtime - 3.1.4 (x64)
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ViGEm Bus Driver
Logitech G HUB
Microsoft Windows Desktop Runtime - 3.1.4 (x64)
Elgato Stream Deck
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Core Host - 3.1.4 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 452.06
NVIDIA Graphics Driver 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA RTX Voice Application
NVIDIA NVIDIA RTX Voice Driver 1.0.0.2
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.45.831.832
NVIDIA Virtual Audio 4.13.0.0
ENE RGB HAL
ENE_DRAM_RGB_AURA42
Hue Sync
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
Blender
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000CB4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000034A4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004550
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000AD4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000048C
C:\Program Files\Hue Sync\HueSync.exe 0000132C
C:\Program Files\Mozilla Firefox\firefox.exe 00002E0C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000007E8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000349C
C:\Program Files\Webroot\WRSA.exe 000025DC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000E08
C:\Program Files\WindowsApps\Microsoft.WindowsAlarms_10.2007.3.0_x64__8wekyb3d8bbwe\Time.exe 000029F0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003E4C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20081.116.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001040
C:\Users\Jon\AppData\Local\Discord\app-0.0.307\Discord.exe 000053AC
C:\WINDOWS\Explorer.EXE 0000346C
C:\WINDOWS\System32\svchost.exe 00003AC4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002894
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000030D8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002C1C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000BD4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002EF0
C:\WINDOWS\system32\DllHost.exe 00004534
C:\WINDOWS\system32\SettingSyncHost.exe 0000415C
C:\WINDOWS\system32\conhost.exe 0000465C
C:\WINDOWS\system32\sihost.exe 00004148
C:\WINDOWS\system32\svchost.exe 000011A4
C:\WINDOWS\system32\taskhostw.exe 000027EC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005160
C:\Windows\System32\RuntimeBroker.exe 00002C90
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001428
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000003D8
E:\steam new\GameOverlayUI.exe 00004C6C
E:\steam new\Steam.exe 00002708
E:\steam new\bin\cef\cef.win7x64\steamwebhelper.exe 00001110
E:\steam new\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004A04
E:\steam new\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000035B8
E:\steam new\steamapps\common\wallpaper_engine\wallpaper32.exe 00003D9C
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: -
Laptop Model Number: -
Gamepad Manufacturer: -
Gamepad Model Name: -
Gamepad Part Number: -
Browser Information
- Name and version of the browser currently in-use:Firefox version 80.0
- Internet Explorer Version: -
------------------------------------------------------
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number:
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: