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  1. 09-02-2020 01:58 AM #1
    Kurando
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    Kurando's Avatar
    Join Date
    Mar 2017
    Posts
    2,240
    Character
    Ku Rando
    World
    Alpha
    Main Class
    Scholar Lv 100
    So it's been less than 24hrs and you haven't received a response to your issue? Well firstly give it time, secondly the Support Centre is still has limited service because of ongoing Covid.

    https://eu.finalfantasyxiv.com/lodes...bc6f94d7012b83
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  2. 09-02-2020 02:12 AM #2
    Lesan
    Player
    Lesan's Avatar
    Join Date
    Jul 2016
    Posts
    93
    Character
    Alys Isshu
    World
    Balmung
    Main Class
    Dancer Lv 100
    Quote Originally Posted by Kurando View Post
    So it's been less than 24hrs and you haven't received a response to your issue? Well firstly give it time, secondly the Support Centre is still has limited service because of ongoing Covid.

    https://eu.finalfantasyxiv.com/lodes...bc6f94d7012b83
    At least an Email confirmation of the request being recieved would be appropriate, an estimate would have been the cherry on top. Instead of a weblink with a dismissive 'high amounts of requests could lead to longer wait times'.

    I also had to resolve another issue this morning, related to the same phone issues, but with another company, which was able to provide phone assistance despite 'Home Office' conditions due to the current situation.
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